Onsite IT Service Desk Officer at Tranter IT Infrastructure Services Limited

Key Duties and Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
• Respond to customer queries by phone and email
• Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
• Provide technical assistance and support for concerns and issues related to systems, software, and hardware
• Maintain conformance of computer systems
• Where required, participate in engagement sessions to determine root cause of recurring issues.

Minimum Educational Requirements

• University Degree in Computer Science or related discipline.

Minimum Work Experience:

• 3 years working experience in Information Technology and computer networking
• Working experience in IT service management
• Experience working in an FMCG environment is a plus.

Knowledge and Skill Requirements:

• Knowledge of IT Service Management (ITIL)
• Knowledge of Cisco networking (CCNA)
• Computer network configuration and troubleshooting skills
• Office 365 and windows operating system support skills
• Knowledge of power platform a plus.