Online Sales Representative at Owens and Xley

About the Role:

We\'re seeking an experienced Online Sales Representative to manage our fashion brand\'s online presence and drive sales growth through social media platforms. As a key member of our team, you\'ll be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service on various social media platforms.

Responsibilities:

• Respond to customer inquiries and messages on WhatsApp, Instagram, TikTok, and other social media platforms in a timely and professional manner
• Provide exceptional customer service, resolving issues and addressing concerns in a friendly and helpful way
• Drive sales growth by promoting products, offering recommendations, and upselling/cross-selling when relevant
• Collaborate with the marketing team to develop and implement social media strategies
• Analyze sales data and customer feedback to inform business decisions and drive improvement
• Stay up-to-date with industry trends and best practices in social media marketing and customer service

Requirements:

• Bachelor\'s degree in Marketing, Business Administration, or a related field
• 2+ years of experience in customer service, sales, or a related field
• Strong communication and interpersonal skills
• Excellent analytical and problem-solving skills
• Familiarity with social media platforms, including WhatsApp, Instagram, and TikTok
• Ability to work in a fast-paced environment and meet sales targets