Officer, International Money Transfer at Stanbic IBTC

To Prospect and add at least one new IMTOs into the Banks International remittances books, ensure adequate communication is maintained, while dealing cautiously with all Branches towards the resolve of all issues and direct all issues that require liaising with the IMTOs through phone calls to their customer services and team members and ensure adequate feedback is obtained.

Job Responsibilities

• Work towards the growth of the IMTO Business in all Branches across the bank
• Prospect and add at least one new IMTOs into the Banks Intl remittances books.
• Work on the reactivation of at least one dormant IMTO in the Remittances Books monthly
• Resolve issues through conciliation, investigation and all other alternatives
• Engage the various stakeholders to promote the IMTO business in the Bank.

Qualifications

• University Degree in a Social Management Sciences

Experience Required

• 3-4 years of experience in International Money Transfer operation and business

Behavioural Competencies:

• Developing Relationships
• Thinking Positively
• Providing Insights
• Generating Ideas
• Challenging Ideas

Technical Competencies:

• Product Development
• Product Knowledge
• Know your customer
• Client Engagement