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Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
JOB DESCRIPTION
Providing service support for Corporate Clients, acting as the first line of contact for client. Ensure that transaction are processed promptly without error and rework. Ensure that the SLA of 97% is achieved. Ensure that issues are escalated promptly to team lead for resolution. Perform daily call-over of transactions. Report pending issues and track for prompt resolution. Ensure the pricing concessions are tracked and effected promptly. Ensure client’s mandate update are promptly processed.
QUALIFICATIONS
ADDITIONAL INFORMATION
Behavioural Competencies
Technical Competencies
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