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  • Posted: Mar 27, 2023
    Deadline: Not specified
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    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Officer, Front Office, Corporate Client

    JOB DESCRIPTION

    Providing service support for Corporate Clients, acting as the first line of contact for client. Ensure that transaction are processed promptly without error and rework. Ensure that the SLA of 97% is achieved. Ensure that issues are escalated promptly to team lead for resolution. Perform daily call-over of transactions. Report pending issues and track for prompt resolution. Ensure the pricing concessions are tracked and effected promptly. Ensure client’s mandate update are promptly processed.

    QUALIFICATIONS

    • Minimum of First Degree
    • 1-2 years in Customer Service or Front Office role
    • Knowledge of the complexities and transactional management of corporate clients
    • Versatile in customer service and having the right skills, the ‘can do’ spirit.

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Generating Ideas
    • Exploring Possibilities
    • Interpreting Data
    • Interacting with People
    • Team Working

    Technical Competencies

    • The ability to analyse customer needs.
    • Knowledge and understanding of the features, benefits and pricing of the products and services.
    • Understands and applies account application and submission processes and related activities.

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on www.standardbank.com to apply

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