Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals.
He/she is expected to maintain a high level of integrity and ethical standards.
Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM).
The Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Client Service Officer is expected to proactively and reactively enlighten customers about the group products.
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