Officer, Client Service at Stanbic IBTC

Job Description

• The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals.
• He/she is expected to maintain a high level of integrity and ethical standards.
• Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM).
• The Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Client Service Officer is expected to proactively and reactively enlighten customers about the group products.

Qualifications

• First Degree in related discipline
• 1 -2 years post-NYSC experience

Additional Information

• Behavioural Competencies:
• Establishing Rapport
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Pursing Goals
• Upholding Standard
• Technical Competencies:
• Customer Understanding (Pension)
• Product and Services Knowledge
• Product Related Systems (Pension)