Office Manager at Marsand Bespoke Joinery Limited

Job Description

• We are looking for a proactive and well-organised Office Manager to oversee daily office operations and supervise all administrative, social media, and digital marketing staff.
• The ideal candidate will ensure smooth running of the office, maintain high productivity levels, and support the company’s brand visibility through effective coordination of online and offline tasks.

Key Responsibilities
Office & Administrative Management:

• Oversee daily office operations to ensure a clean, organised, and efficient working environment.
• Supervise all admin staff, including receptionists, administrative assistants, cleaners, and support staff.
• Manage office supplies, procurement requests, maintenance, and vendor relationships.
• Implement and enforce office policies, procedures, and workflow improvements.
• Handle documentation, filing systems, and ensure proper record keeping.

Staff Supervision & Performance Management:

• Assign tasks, monitor progress, and ensure all admin and digital staff meet their daily targets.
• Conduct weekly check-ins and monthly performance reviews.
• Identify skill gaps and recommend training or staff development.
• Maintain a positive, professional, and collaborative team culture.
• Assist HR with recruitment, onboarding, and disciplinary processes.

Social Media & Digital Marketing Coordination:

• Supervise the social media specialist, content writer, and digital marketing team.
• Review content calendars, captions, videos, and campaign materials before posting.
• Ensure consistent brand messaging across all platforms (Instagram, Facebook, TikTok, LinkedIn, YouTube, website, etc.).
• Track online engagement, analytics, and growth to ensure marketing strategies are effective.
• Coordinate with management to plan promotions, product announcements, and company campaigns.

Communication & Reporting:

• Serve as the link between management and staff, ensuring proper communication flow.
• Prepare weekly office reports and digital marketing performance summaries.
• Handle internal communications, memos, and meeting coordination.
• Support management in preparing presentations, proposals, and project updates.

Customer & Client Relations:

• Oversee front-desk staff to ensure excellent customer service to walk-in clients.
• Manage inquiries across phone, email, and social media platforms.
• Resolve customer issues or escalate when necessary.
• Ensure the company maintains a professional and welcoming image.

Skills & Competencies

• Strong organisational and leadership skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work under pressure.
• Good understanding of social media management and basic digital marketing.
• Tech-savvy with proficiency in MS Office, Google Workspace, and CRM tools.
• Problem-solving mindset and high attention to detail.