NOC Engineer at Global Profilers

Job Summary

• As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure. 
• Your role will be crucial in ensuring the continuous availability and optimal performance of the network. 
• Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities - Key Result Areas
Network Monitoring and Maintenance:

• Effectively monitor the organization's network infrastructure.
• Ensure network availability, performance, and reliability.
• Proactively monitor, identify, and resolve network issues.
• Conduct routine maintenance tasks and implement preventive measures.

Ticket Management and Troubleshooting:

• Promptly respond to network issues, troubleshoot, and resolve them as per given SLA.
• Accurately diagnose problems and coordinate with relevant teams for resolution.
• Document ticket details and resolutions.

Network Performance Optimization:

• Optimize network performance by analyzing network metrics.
• Identify bottlenecks or areas for improvement and implement necessary changes.
• Optimize network configurations, conduct capacity planning, and implement performance enhancement measures.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of network configurations, issues, changes, and resolutions.
• Maintain network diagrams and document standard operating procedures.
• Generate reports on network performance and ensure compliance with documentation standards.

Collaboration and Teamwork:

• Collaborate effectively with cross-functional teams, stakeholders, vendors, and customers.
• Communicate network-related information clearly and timely.
• Provide technical support and guidance while fostering positive working relationships.

Skills:

• Expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security.

• Strong communication and collaboration skills.

Knowledge:

• ISP technologies, internet protocols, traffic engineering, data center operations, SLAs, documentation, and industry standards/best practices.

Key Performance Indicators:

• MTTR as per SLA
• Network availability
• Online ticket closure
• Internal projects (backhauls, router, BTS installation)

Education and Experience
Education:

• Certifications such as CCNA, CCNP, or equivalent are preferred.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• Proven experience as a NOC Engineer or in a similar network operations role.
• Strong knowledge of networking protocols such as TCP/IP, DNS, DHCP, SNMP, etc.
• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analyzers, etc.
• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
• Understanding of network security principles and best practices.
• Ability to analyze and interpret network traffic and logs to diagnose issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders