NOC Director at IPI Power Tech Nigeria Limited

Job Summary

• The role of the NOC Director is to lead a team of Network Operating Centre staff in gathering, analysing and disseminating information on all operations and maintenance activities of the network.
• The NOC Director has overall responsibility for ensuring that NOC achieve key performance targets.

Job Description

• Provide leadership and direction to the NOC team, ensuring all service level agreements are met or exceeded
• Ensuring budgetary control and optimization of NOC resources
• Ensuring that both material and human resources are available for all planned network monitoring activities
• Managing change requests from clients and ensuring implementation is according to planned specifications
• Coordinating and leading the activities and output of direct reports
• Producing and publishing operational and analytical reports, driving for automation of metrics and measurement
• Ensuring 24x7 network and system support with proper monitoring of the network for overall efficiency and trouble spots using performance management tools and providing technical support
• Initiating and implementing ideas and giving feedback on software tools, procedures and improvements to NOC functionality
• Driving continuous improvements by actively searching for and implementing improvements to operational procedures, policies and network management tools
• Serve as a point of escalation for team, working with the appropriate operations leadership within the organization or external vendors as required to achieve resolution.

Qualifications

• Education: Bachelor's in Telecommunication / Electrical engineering/CCE or any related discipline.
• Experience: 8 + years of experience. NOC Management Experience (Proven records of Managing NOC Teams).
• Worked with GSM operators (direct / indirect via vendors)

Skills:

• Demonstrated strong analytical skills
• Leadership skills.
• Should demonstrate incident and problem resolution skills
• Python, SPSS is a plus