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Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on Nove...
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Reporting To: Customer Care Specialist - Business Unit
Role Purpose
Responsibilities
Customer Maintenance: Will be responsible for all customer maintenance requests all through the customer life cycle on the network. This includes:
Book Management: Wil be responsible for the management of all customer account/meter books, KYC documents etc. This ensures that:
Customer Migration Management: Will be responsible for all processes involved in the migration of customers from the postpaid to the prepaid platform. This involves:
Reporting:
Other responsibilities include:
Minimum Qualifications
Technical Competencies:
Behavioral Competencies:
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