Network Implementation Engineer at Dimension Data

Responsibilities

• Take ownership of the larger portions of an installation, break/fix at low to medium level of complexity.
• Responsible for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedure relating to installations and fixes.
• Compile and maintain project administration
• Conduct elementary presentations within the customer's organization.
• May be required to perform periodic telephonic duty on the technical service desk, providing second-line support to customers.
• Take ownership of relevant technologies according to domain specialization.
• Must have core networking experience.

Knowledge, Skills and Attributes:

• Good understanding and appreciation of technical design and business principles
• Demonstrates project management and administration ability
• Good project skills which are demonstrated in the execution of installations and other assignments
• Demonstrate customer engagement skills
• Demonstrate relevant domain specialist knowledge
• Good verbal communication skills
• Client focused and display a proactive approach to solving problems
• Good understanding of project management principles

Academic Qualifications and Certifications:

• Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent
• Professional certification is an added advantage