- The Business Continuity Coordinator shall act as a central liaison between subsidiaries, departments, technology teams, and management to ensure continuity plans remain current, effective, and aligned with regulatory and operational requirements.
Key Responsibilities
Business Continuity (BC) Program Coordination
- Support the implementation and administration of the Group-wide Business Continuity Management System (BCMS) Framework.
- Coordinate BCM activities across subsidiaries, locations, departments, and support units.
- Assist in ensuring all subsidiaries maintain updated and approved Business Continuity Plans (BCPs).
- Monitor adherence to BCM policies, procedures, and standards.
- Maintain centralized BCM documentation and records repository.
Business Continuity (BC) Planning Support
- Assist subsidiaries, locations and departments in developing and updating:
- Business Continuity Plans (BCPs)
- Departmental recovery procedures
- Incident response procedures
- Emergency contact lists
- Crisis communication plans
- Ensure continuity plans adequately address critical business processes and operational dependencies.
- Track periodic review and approval of continuity documents.
Business Impact Analysis (BIA) Support
- Coordinate Business Impact Analysis exercises across the Group.
- Gather and validate information relating to:
- Critical business functions
- Recovery priorities
- Recovery Time Objectives (RTO)
- Recovery Point Objectives (RPO)
- Operational dependencies
- Compile and analyze BIA data for management reporting.
- Maintain updated inventory of critical processes and systems.
Testing and Simulation Exercises
- Coordinate periodic business continuity and disaster recovery testing activities.
- Schedule and organize:
- Tabletop exercises
- Evacuation drills
- Crisis simulations
- System recovery tests
- Call tree testing
- Document test observations, gaps, and lessons learned.
- Track remediation of issues identified during testing exercises.
Incident and Crisis Support
- Support coordination during business disruptions, incidents, and crisis events.
- Maintain incident logs and documentation.
- Escalate continuity-related incidents to departmental or subsidiary heads.
- Assist crisis management teams during emergency situations.
- Support post-incident reviews and corrective action tracking.
BCM Documentation and Reporting
- Maintain updated BCM records, plans, templates, contact lists, and recovery procedures.
- Prepare periodic BCM reports and dashboards for management.
- Track key BCM metrics and action plans.
- Maintain evidence and documentation for audit and regulatory reviews.
- Ensure proper version control and secure storage of continuity documents.
Regulatory Compliance and Audit Support
- Assist in ensuring compliance with applicable regulatory requirements and standards.
- Support internal and external audit engagements relating to BCMS.
- Coordinate closure of audit findings and remediation actions.
- Monitor BCMS compliance status across subsidiaries, locations and departments.
Training and Awareness
- Coordinate BC awareness and training programs for employees.
- Organize continuity sensitization sessions, workshops, and simulation exercises.
- Assist in developing BCMS training materials and awareness communications.
- Promote operational resilience culture within the Group.
Vendor and Third-Party Continuity Monitoring
- Assist in assessing business continuity preparedness of critical vendors and service providers.
- Maintain records of vendor continuity plans and recovery arrangements.
- Track vendor compliance with continuity-related contractual requirements.
- Escalate identified third-party continuity risks.
Administrative and Coordination Functions
- Schedule BCM meetings, workshops, and committee sessions.
- Prepare meeting agendas, minutes, and follow-up action trackers.
- Coordinate BCM communication across departments and subsidiaries.
- Support special resilience and operational risk projects assigned by management.
Requirements
Educational Qualifications
- Bachelor’s degree in: Business Administration, Risk Management, Information Systems, Finance, Management, Computer Science, Or related discipline
Professional Certifications
Preferred certifications include:
- ISO 22301 Foundation or Lead Implementer
- Certified Business Continuity Professional (CBCP)
- Business Continuity Institute certification
- Disaster Recovery Institute International certification
- Any of the following risk management or audit certifications are an advantage: CRISC, FRM, CRM, CISA
Required Experience
- 3–6 years relevant experience in:
- Business continuity
- Risk management
- Internal control
- Operational risk
- Disaster recovery
- Compliance
- Internal audit
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Job Purpose:
- The Internal Control Manager is responsible for designing, implementing, monitoring, and strengthening the internal control environment across the Group’s microfinance, fintech, and asset management businesses. The role ensures operational efficiency, safeguarding of assets, reliability of financial reporting, regulatory compliance, fraud prevention, and adherence to approved policies and procedures.
- The role also supports enterprise risk management initiatives and promotes a strong control culture aligned with frameworks such as the COSO Internal Control Framework and applicable regulations issued by the CBN and SEC.
Key Responsibilities:
Internal Control Framework Implementation
- Develop and implement internal control policies, procedures, and control standards across the businesses.
- Establish preventive, detective, and corrective controls for operational, financial, and technology processes.
- Periodically review and update control processes to address emerging risks and regulatory changes.
Operational Control Monitoring
- Conduct daily, weekly, and monthly control reviews on operational activities.
- Monitor transactions for unusual, unauthorized, suspicious, or high-risk activities.
- Perform call-over and proofing of transactions, journals, reconciliations, and system postings.
- Ensure proper segregation of duties and maker-checker controls across operations.
- Review dormant account activities, loan disbursements, reversals, waivers, and adjustments.
Support Risk Management
- Identify and escalate to risk management team operational, financial, compliance, reputational, and technology risks.
- Evaluate adequacy and effectiveness of internal controls.
- Develop and monitor Key Risk Indicators (KRIs) and control metrics.
- Escalate significant control breaches and emerging risks to management promptly.
Regulatory and Policy Compliance
Ensure compliance with:
- CBN regulations and prudential guidelines
- SEC regulations for asset management activities
- Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) requirements
- Internal policies, SOPs, and governance standards
- Monitor statutory and regulatory reporting compliance.
- Coordinate responses to regulatory examinations and internal reviews.
Fraud Risk Management (Prevention and Investigation ) and AML Monitoring
- Implement fraud prevention and anti-fraud control measures.
- Investigate suspected fraud, operational losses, policy violations, and unethical conduct.
- Conduct root-cause analysis and recommend corrective actions.
- Maintain fraud incident registers and monitor remediation implementation.
- Support whistleblowing investigations and disciplinary processes.
Fintech and Digital Control Oversight
- Monitor controls around digital banking platforms, payment systems, mobile banking, agency banking, and fintech operations.
- Review system access controls, user rights, transaction limits, and cybersecurity-related controls.
- Ensure reconciliation of digital channels and settlement accounts.
- Monitor electronic transaction failures, chargebacks, and dispute resolution processes.
Asset Management Control Oversight
- Monitor investment operations, fund administration, and portfolio management controls.
- Ensure compliance with investment mandates and regulatory restrictions.
- Review NAV computation processes and client fund reporting accuracy.
- Verify proper authorization and documentation of investment transactions.
Reconciliation and Financial Control
- Review bank reconciliations, suspense accounts, settlement accounts, and intercompany balances.
- Ensure timely resolution of outstanding and unreconciled items.
- Monitor General Ledger proofing processes and financial control activities.
- Ensure integrity and accuracy of financial records.
Audit Coordination and Remediation Tracking
- Liaise with Internal Audit, External Auditors, and regulators during audits and examinations.
- Track implementation of audit findings and management action plans.
- Prepare periodic internal control reports for Executive Management and Board Committees.
- Provide recommendations for process improvement and control enhancement.
Requirements:
Qualifications:
- B.Sc degree in Accounting, Finance, Economics, Business Administration, or related discipline
- Professional certifications such as:
- Institute of Chartered Accountants of Nigeria (ICAN)
- Association of Chartered Certified Accountants (ACCA)
- Institute of Internal Auditors (CIA)
- Risk Management Association of Nigeria (added advantage)
- Minimum of 5–10 years relevant experience in internal control and banking operations
- Experience in microfinance, fintech, digital banking, or asset management environment preferred
Soft Skills and Competencies
- Strong knowledge of internal control and risk management principles
- Understanding of banking operations and fintech processes
- Knowledge of AML/CFT regulations and regulatory compliance
- Analytical and investigative skills
- Report writing and presentation skills
- Attention to detail and high ethical standards
- Leadership and team management ability
- Strong communication and stakeholder management skills
- Proficiency in Microsoft Excel, ERP systems, and banking applications
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- The Manager Internal Audit will be charged with the development, implementation, coordination, monitoring and evaluation of the Companies’ audit, risk and compliance strategy towards achievement of overall business objectives.
- The role will ensure synergy of efforts across the three (3) lines of defence i.e. Management, Risk Management & Compliance and Internal Audit roles in CapitalSage Technology, whilst maintaining independence of the Internal Audit function.
Duties and Responsibilities
Principal Responsibilities
- Develop and execute the Plan, execute and report on operational, financial, regulatory and compliance related audits/review across CapitalSage Technology’s business operations
- Drive compliance with policies, procedures, regulations and statutory requirements that impact on the Company’s operations
- Provide overall guidance, leadership support and strategic direction to the Internal Audit team towards alignment with overall goals and objectives of the organisation
- Prepare periodic reports and perform other duties as required by the ED Internal Audit, Managing Director and/or Board of Directors
Audit
- Provide assurance to the management and board of CapitalSage on the design and operating effectiveness of internal controls across the Company’s business operations
- Develop a risk-based Internal Audit Plan annually, detailing areas of the business to be audited for review by the ED Internal Audit
- Review the audit universe and strategy as required by changes in the businesses and revised risk assessment
- Review and update the Internal Audit Charter periodically
- Drive the team to implement the audit plan and strategy towards provision of independent assurance to management and the Board of Directors on the operating and design effectiveness of internal controls
- Design, implement and continuously review internal audit procedures to cover functional areas/inter-company relationships and/or transactions
- Drive IT Audit across applications, databases, operating systems, infrastructure, and networks including for example Windows; Linux; Oracle DB; MSSQ, etc.
- Conduct reviews of audit reports and work papers ensuring professional standards are not compromised and that conclusions are adequately supported
- Articulate strategy towards monitoring of action plans by auditees towards timely resolution of investigated items, audit/review points and other key exceptional issues/matters
- Conduct spot checks and special investigations as required
- Perform Information Systems audits and reviews
- Provide quality assurance over information systems and applications the group
Risk Management
- Interpret relevant standards and regulatory requirements in areas of operational risk, and recommend controls or policy requirements for all aspects of the business
- Advice the organisation, management and the Board on good governance and best practices
- Interpret and analyse reports/data/information to identify possible risk exposure and mitigation measures
Compliance
- Develop and audit work program towards assessment of the regulatory compliance levels across the business
- Identify gaps that relate to the compliance function and communicate to stakeholders of the organisation
- Assess the standardization of control processes and practices, as well as application of relevant control tools and techniques within the organisation
- Investigate compliance breaches and identify remedial actions
Technical Competencies
- Experience engaging with Board Audit Committees, regulators, and senior executives on tech-led risk governance
- Strong knowledge of financial services regulations (e.g., CBN, SEC)
- Proficiency in forensic audit, fraud detection, and financial controls
- Familiarity with industry standards such as COSO, IIA Standards, and IFRS, and ISO 27001 for information security audits
- Regulatory intelligence and compliance oversight
- AI-driven audit architecture and data governance
- Knowledge of risk management practices and standards
- Good knowledge of IFRS
- Strong analytical skills; including data analysis using ACL or MS Excel
- Proficiency in the use of MS Office (Excel, PowerPoint, Word)
Work Experience
- Possess a minimum of 12 years progressive experience in Internal Audit, risk management and compliance roles in the Banking and/or fintech industries
- Experience in an Audit and Accounting firm
- Experience in the financial services industry
Academic Qualification
- Minimum of a University degree - Second Class Honours division, a Master’s degree in related discipline is an added advantage
Professional Qualification
- Possession of a minimum of two of the under-listed professional qualifications
- Certified Information Systems Auditor (CISA)
- Certified Internal Auditor (CIA)
- Certified Fraud Examiner (CFE)
- Associate Chartered Accountant (ACA)
- Associateship of the Chartered Institute of Bankers (ACIB)
- Association of Chartered Certified Accountants (ACCA) or other relevant professional risk management qualification certifications
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