Membership Engagement & Growth Manager at The Nigerian Institute of Chartered Arbitrators

Description:

Membership Engagement & Growth Manager will be responsible for developing and driving membership growth and engagement strategies, in addition to coordinating the Institute’s branches. He/she will be responsible for value delivery to members with view to achieving membership satisfaction and retention while broadly overseeing membership operations. 

Job Responsibilities:

• Develop and drive strategies for the Institute’s membership engagement, growth and retention initiatives.
• Broadly oversee membership and branch operations.
• Plan and execute membership recruitment campaigns online & offline, locally and across borders. 
• Build relationship with Branch Executives and Committees and learn about their priorities for engagement in the Institute’s activities, and use that knowledge to develop a strategic plan for engagement events and activities.
• Liaise with the Branch Executives and Committees in planning and executing an annual calendar of in-person and virtual events (meetings, webinars, roundtable, gala night, etc.) that bring together the membership of the Institute. 
• Manage the membership CRM platform. 
• Act as an ongoing point of contact for Branch Executives and Committees. 
• Provide quarterly reports to Management and Governing Council on activities of the Branches and Committees, and propose on how best to strengthen and improve them.
• Create partnership proposals for prospective corporate membership in the building strong public-sector/private-sector partnerships and cooperation.

Educational Qualification: A good university degree from any discipline and relevant professional qualifications. 

Experience:

Minimum of 10 years’ professional work experience in membership management or stakeholder engagement. Professional background in sales/business development & membership. Some level of digital marketing expertise & large event planning & delivery. 

KEY COMPETENCIES REQUIREMENTS:

Functional/ Technical:

• Excellent organizational skills
• A good leader 
• Good communication skills
• Excellent project management skills
• Resourceful and excellent problem-solving skills 
• Creative thinker with very robust sales and marketing skills
• Proficient user of Microsoft office 

Behavioral:

• Must be entrepreneurial and a go getter 
• Must be proactive
• Must have strong Interpersonal skills
• Confident but courteous 
• Very strong customer service skills & orientation 

Renumeration: Competitive & Negotiable.