Job Vacancies at the Nigerian Institute of Chartered Arbitrators (NICArb)

Description:

Membership Engagement & Growth Manager will be responsible for developing and driving membership growth and engagement strategies, in addition to coordinating the Institute’s branches. He/she will be responsible for value delivery to members with view to achieving membership satisfaction and retention while broadly overseeing membership operations. 

Job Responsibilities:

• Develop and drive strategies for the Institute’s membership engagement, growth and retention initiatives.
• Broadly oversee membership and branch operations.
• Plan and execute membership recruitment campaigns online & offline, locally and across borders. 
• Build relationship with Branch Executives and Committees and learn about their priorities for engagement in the Institute’s activities, and use that knowledge to develop a strategic plan for engagement events and activities.
• Liaise with the Branch Executives and Committees in planning and executing an annual calendar of in-person and virtual events (meetings, webinars, roundtable, gala night, etc.) that bring together the membership of the Institute. 
• Manage the membership CRM platform. 
• Act as an ongoing point of contact for Branch Executives and Committees. 
• Provide quarterly reports to Management and Governing Council on activities of the Branches and Committees, and propose on how best to strengthen and improve them.
• Create partnership proposals for prospective corporate membership in the building strong public-sector/private-sector partnerships and cooperation.

Educational Qualification: A good university degree from any discipline and relevant professional qualifications. 

Experience:

Minimum of 10 years’ professional work experience in membership management or stakeholder engagement. Professional background in sales/business development & membership. Some level of digital marketing expertise & large event planning & delivery. 

KEY COMPETENCIES REQUIREMENTS:

Functional/ Technical:

• Excellent organizational skills
• A good leader 
• Good communication skills
• Excellent project management skills
• Resourceful and excellent problem-solving skills 
• Creative thinker with very robust sales and marketing skills
• Proficient user of Microsoft office 

Behavioral:

• Must be entrepreneurial and a go getter 
• Must be proactive
• Must have strong Interpersonal skills
• Confident but courteous 
• Very strong customer service skills & orientation 

Renumeration: Competitive & Negotiable. 

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Reports To: Chief Operating Officer  

The Nigeria Institute of Chartered Arbitrators (NICArb) is the premier arbitration institute in Nigeria founded in 1979 under the leadership of former Attorney General of Nigeria and former judge of the World Court at The Hague, Judge Bola Ajibola, SAN, KBE and duly incorporated in 1988 under the Companies Act as a legal entity Limited by Guarantee.

 JOB DESCRIPTION 

1. Build strategic relationships for the institute in Abuja 
2. Grow brand awareness in Abuja & Northern Nigeria working with local media e.g. television, radio, social media influencers etc. 
3. Organise courtesy visits to key personalities & institutions in FCT and environs 
4. Coordinate membership relations & activities in Abuja & environs 
5. Grow membership of the institute at corporate, retail & tertiary institutions level in Abuja & environs 
6. Assist in creation and growth of new state chapters in the north 
7. Act as head of protocol for the Presidents & Chairman of Council on his official trips to Abuja 
8. Arrange logistics for the visit of President & Chairman of Council, Council members on official trip as well as the Registrar/CEO. 
9. Ensure quality and satisfactory membership service delivery in Abuja & environs 
10. Market the institute ‘s training services 
11. Working with the training department, organise and supervise training delivery in Abuja and environs 
12. Oversee the office operations as the head of the branch. 

EDUCATIONAL & PROFESSIONAL QUALIFICATIONS. 

1. First degree in Business, Social Sciences or Law, a master’s degree and relevant professional qualifications in Alternative Dispute Resolution (ADR) and Marketing will give added advantage but not mandatory. 

EXPERIENCE.

1. 10 years’ experience in professional institute or membership organization handling branch operations with background in marketing and business development or alternative dispute resolution. 

DESIRABLE SKILLS & COMPETENCIES.  

1. Public speaking & good presentation skills 
2. Leadership skills 
3. Business development & marketing skills 
4. Stakeholder engagement 
5. Good negotiation skills 
6. Strong planning and organisational skills 

Behavioural 

1. Strong interpersonal skills 
2. A good leader and team player  
3. Confident 
4. A goal getter  

Renumeration: Competitive & Negotiable.