Medical Secretary at Reddington Hospital

Role Description

• To proactively assist the work of the Reddington Medical Science Laboratory in delivering secretarial and administrative support in accordance with the aims of the Business Unit.
• To be the first point of contact for general enquiries to the laboratory, to produce finished screening results reports in a timely and accurate manner and provide admin support in liaising with other departments to ensure the laboratory is appropriately equipped.
• To provide secretarial and admin support within the boundary of the job holders competences as directed by the Business Unit Leader. 

JOB RESPONSIBILITIES

• Welcoming personal callers to Reddington Hospital (patients, patient’s relations and friends, etc) in a warm, welcoming and professional manner standing up to greet them immediately and responsively.
• Receiving telephone callers, answering the telephones, giving the appropriate corporate response and dealing politely, professionally and effectively with the call.
• Operating the appointment booking system – ensuring that patient’s are aware of booking options and encouraging them to book ahead wherever possible.
• Confirming clinic attendances with consultants and providing reminders to their patients of clinic appointments
• Supervising control room operations during the night, making telephone access appropriately available to Reddington Hospital staff and directing callers to the appropriate colleague.
• Producing and distributing appointment lists for clinical colleagues
• Providing regular updates to waiting patients on progress to being seen by a Consultant.
• Verifying with insurance companies that the required level of cover is available to enable patients to access treatment
• Registering new patients and liaising with billing officers, medical records and OPD staff to ensure that this is done as swiftly and professionally as possible

QUALIFICATION

• Minimum BSc in relevant qualification
• Fluent in English/Turkish language is mandatory; 
• Previous experience in a secretarial role in a medical facility or a role involving working with medical terminology.