Medical Records / HMO Desk Officer at Aniso Specialist Medical Centre

Job Summary

• Aniso Specialist Medical Centre is looking for a dedicated Medical Records / HMO Desk Officer to provide a welcoming front desk presence, organise patient files, manage HMO records and assist in verifications in line with our hospital standards.

Key Responsibilities

• Maintain accurate, up-to-date physical and electronic medical records.
• Register patients and create new folders following hospital protocols.
• Retrieve and organise case notes for consultations and procedures.
• Ensure proper arrangement of all patient files in designated locations.
• Assist in compiling, filing and retrieving documents for billing and insurance purposes.
• Ensure confidentiality and secure handling of all patient information.
• Support front desk operations, including attending to patient enquiries, requesting for HMO pre-authorisation codes and directing visitors.
• Liaise with HMO billing officers in the submission of claims and documentation.
• Follow hospital procedures strictly and maintain a professional, courteous attitude.

Requirements

• OND / HND or Bachelor's Degree in any field (Health-related or administrative fields are an advantage).
• Must be teachable, well-organised, and polite in patient interactions.
• Proficient in basic computer use and comfortable with hospital software systems.
• Must reside in Benin City.
• Good understanding of HMO documentation and billing processes.
• Strong communication and interpersonal skills.
• High attention to detail and accuracy in filing.
• Courteous front desk etiquette and a welcoming attitude.
• Ability to organise and maintain both physical and electronic records.
• Previous experience in a similar role is an added advantage.