Medical Doctor (NYSC/Graduate) – Call Center Department Lead at MetroHealth HMO Limited

Job Description:

• MetroHealth HMO, a leading health maintenance organization in Lagos, is seeking a proactive and articulate NYSC Medical Doctor or recently graduated Medical Doctor to lead its Call Center Department.
• This role is ideal for a young doctor looking to gain leadership experience in a dynamic healthcare environment while contributing meaningfully to patient care coordination and support services.

Key Responsibilities:

• Lead and manage the daily operations of the Call Center team
• Serve as the primary clinical liaison for call center inquiries
• Ensure accurate and prompt response to member and provider calls
• Train and supervise call center agents on medical-related queries
• Maintain high service standards in line with HMO protocols
• Collaborate with other departments to improve member experience
• Generate regular reports and feedback on call center performance

Requirements:

• MBBS degree from a recognized institution
• Currently serving NYSC or a recent graduate eligible for work
• Strong communication and interpersonal skills
• Ability to lead a team and coordinate multiple tasks
• Proficiency in basic IT tools and call center systems is an advantage
• Previous experience in a customer-facing or administrative role is a plus