Medical Diagnostic Front Desk Officer at St Dominic Catholic Hospital

Job Summary

• The Medical Diagnostic Front Desk Officer is responsible for managing the front desk operations of our medical diagnostic facility.
• This includes greeting patients, scheduling appointments, handling patient registration, verifying insurance, and ensuring seamless communication between patients, healthcare providers, and other departments.

Key Responsibilities
Patient Registration and Scheduling:

• Greet patients, answer phone calls, and respond to inquiries in a professional and courteous manner.
• Schedule appointments, verify patient information, and ensure accurate data entry.
• Manage patient flow and minimize wait times.

Insurance Verification and Billing:

• Verify patient insurance coverage and benefits.
• Collect co-payments, deductibles, and other payments.
• Assist with billing inquiries and resolve issues promptly.

Communication and Customer Service:

• Provide excellent customer service, addressing patient concerns and resolving issues.
• Communicate effectively with healthcare providers, patients, and other departments.
• Ensure patients are informed about procedures, results, and any other relevant information.

Administrative Tasks:

• Maintain accurate and up-to-date patient records.
• Manage front desk operations, including answering phones, responding to emails, and handling correspondence.
• Perform other administrative tasks as assigned.

Compliance and Confidentiality:

• Ensure compliance with regulations and maintain patient confidentiality.
• Adhere to facility policies and procedures.

Requirements

• Experience: Previous experience in a medical front desk or customer service role is desirable.

Skills:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Strong organizational and time management skills.
• Proficiency in electronic medical records (EMRs) and practice management systems.

Working Conditions:

• Work environment is a medical diagnostic facility/ Hospital
• May require occasional overtime or flexible scheduling.