Marketing and Customer Relations Officer at HiiT Plc

Role Summary

Responsible for Marketing and Customer Relations Management functions for HiiT Lekki Branch.

Key Accountabilities:

Marketing Functions:

• Support the planning and implementation ofMarketing strategies towards the actualization ofBranch’s Marketing and sales Goals/Objectives.
• Manage lead generation, prospects engagement and conversion process (sales) in line with S/N 1 above.
• Support digital marketing campaigns and social media engagement of the branch.

Customer Relations Management Functions:

• Manage CRM functions.
• Continuous improvement and implementation of best practices in the engagement of Prospects and Customers in order to sustain Brand reputation.
• Develop strategies to enhance nurturing of leads/conversion process and improve on Customers satisfaction.

Core Competencies & Skills

• Must be ICT and Social Media Savvy.
• Must possess Marketing/Sales Skills.
• At least intermediate skills in MS Word and Excel.
• Good written and verbal communication.
• Excellent work ethics and Integrity.
• Creativity and problem-solving Skills.

Experience and Qualifications

• Bachelor’s Degree in Marketing, Mass Communication, or any Social Sciences field with at least 2/2 from an approved Tertiary Institution.
• A minimum of 2-year proven experience in Marketing and Customer Relations Management in Small and Medium Industries.
• Proven experience as a call center agent in an organization is a plus.
• Generic understanding of the Nigerian ICT Education Sector.