Manager, Strategy & Financial Services / TMT at PricewaterhouseCoopers (PwC)

Role Overview 

This role leads strategy-focused workstreams and small-to-medium client engagements across digital, technology, AI, CX, and product strategy, translating complex problems into actionable insights for senior stakeholders. It also involves driving digital transformation initiatives, collaborating with cross-functional teams, and mentoring junior staff while supporting business development and thought leadership. 

Key Responsibilities 

• Lead workstreams and small-to-medium engagements across corporate strategy, digital strategy, technology strategy, AI, CX strategy, and product strategy.  
• Structure client problems, build hypotheses, direct analyses, and translate findings into practical recommendations for senior stakeholders.  
• Support clients in shaping digital transformation roadmaps, AI opportunity areas, technology-enabled operating models, and customer / product growth strategies.  
• Drive work on customer journey redesign, proposition development, digital product strategy, and service experience improvement.  
• Work closely with strategists, designers, data scientists, and technology teams to deliver integrated solutions from strategy through execution.  
• Manage and coach junior team members; contribute to proposals, thought leadership, and capability building.   

What We’re Looking For 

• First degree as well MBA/ MSc., and PhD in relevant courses is a plus 
• 6–9 years’ experience in strategy, digital, technology, AI, product, or customer transformation; strong analytical, communication, and team leadership skills 
• Digital / AI skills: understanding of AI, analytics, digital platforms, agile delivery, product lifecycle, and data-driven decision making. 
• Experience working with External or Internal clients in the Financial Services sector, Telecoms and FMCG on corporate and business strategy, digital strategy and transformation and customer strategy (CX and UX). 
• Shaping, planning, and executing complex strategic workstreams as part of client projects, with support from Senior Managers, Directors, or Partners. 
• Undertaking analysis, translating the analysis into useful findings and quality assuring the results in conjunction with project leadership. 
• Leading data gathering required to solve complex problems in a short timeframe 
• Developing hypotheses and insights to unlock challenging client problems. 
• Identifying and addressing client needs, rapidly building credibility, and maintaining and utilizing networks of client relationships.