Manager, Retail Operations at Flutterwave

The Role:

•  We are seeking an energetic, execution focused, results oriented Manager, Retail Operations in Nigeria. The person will supervise and oversee the effective settlement of card transactions and reconciliation management of virtual and physical cards’ providers and partners.
• You will play a crucial role in ensuring the smooth and efficient functioning of retail payment operations within the organization. This role involves overseeing various aspects of retail operations, collaborating with cross-functional teams, and implementing strategies to enhance the overall retail payment experience for both businesses and customers.

Responsibilities include but are not limited to:

• Review and settlement of cards/ barter transactions.
• Reconciliation of payment collection channels (Mobile money and POS).
• Reconciliation of card/ barter payment method (i.e. PayWithBarter).
• Continuously evaluate existing retail payment processes and identify areas for improvement to enhance operational efficiency.
• Management and Reconciliation of virtual and physical cards, across all currencies.
• Monitor retail payment activities for potential fraud or security breaches, implementing measures to mitigate risks and ensure compliance with relevant industry regulations.
• Preparation and submission of Barter related reports.
• Reconciliation of NGN Physical cards.
• Reconciliation of all products with Collection and Payout features.
• Supervise the treatment of Chargeback logged against Flutterwave.
• Work closely with cross-functional teams, including product development, customer support, and technology, to ensure seamless integration of retail payment solutions.

Required competency and skillset to be a waver

• Bachelor's degree in a relevant field (e.g., Business, Operations Management, Finance)
• 5-7 years of experience in retail and reconciliation operations, payment processing, or related roles, preferably within the fintech or payments industry
• Strong leadership skills, with a proven track record of leading and motivating operational teams
• Excellent analytical and problem-solving abilities, identifying operational inefficiencies and recommend solutions
• Knowledge of payment industry regulations, security protocols, and fraud prevention measures
• Effective communication skills for collaborating with internal teams and external partners
• Proficiency in data analysis and reporting tools
• Excellent financial analytical, strategic planning and execution skills
• High level of attention to detail and ability to identify errors
• Strong relationship management skills
• Ability to manage multiple priorities and meet set deadlines
• Excellent presentation skills
• High sense of responsibility, accountability, integrity and ethical standards
• Ability to work independently to fulfil assigned tasks