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Tasks / Descriptions
| Items | Tasks / Descriptions | QTY | Days |
| 1 | Prepare and email clients invoices on due date according to SLA | Minimum of 50 - 70 clients per day | 1st day (that is invoice due date) |
| 2 | Apply all clients payment on date received | Minimum of 50 - 70 clients per day | 1st day (that is invoice due date) |
| 3 | Send email (Titled: Statement of Account Notification) to circularised clients on completion of 1 & 2 above using the templelate below. Copy finance, sales and marketing teams | Minimum of 50 - 70 clients per day | 2nd day (that is the day after invoice due date) |
| 4 | Prepare weekely receviables report showing all outstanding balances and render same to GM, Corporate Finance and Financial Controller. | Minimum of 50 - 70 clients per day | 2nd day (that is the day after invoice due date) |
| 5 | Prompt resolution of all clients complaints with respect to the circularization. Issue credit notes where appropriate and re-circularize the client of the new balance after resolution of the complaints, Copy finance, sales and marketing teams | Minimum of 50 - 70 clients per day | 2rd - 5th day (after invoice due date) |
| 6 | If payment is received by before/after invoicing OR on agreed payment date OR at anytime. Post into Sage Accounting, acknowledge and re-circularize clients of outstanding balances (if any) by using item 3 above | Paying clients ONLY | Immediately inflow hit our bank position |
| 7 | If payment has not been received by 7th - 8th day after invoicing OR on agreed payment date. Send email to remind (1st Reminder) customers of outstanding balances by using item 3 above | Defaulting clients ONLY | 7th - 8th day (after invoice due date) |
| 8 | If payment has not been received by 10th - 12th day after invoicing OR on agreed payment date. Send email to remind (2nd Reminder) clients of outstanding balances and issue 2 days deadline after which services will be withheld. Copy Sales & Marketing team | Defaulting clients ONLY | 10th - 12th day (after invoice due date) |
| 9 | Seek Management approval to withheld services to circularised clients from item 8 above | Defaulting clients ONLY | 10th day (after invoice due date) |
| 10 | If payment has not been received by 12th - 15th day after invoicing or on agreed payment date. Send email to client to inform that services will be withheld until payment is received. Copy Sales & Marketing team | Defaulting clients ONLY | 12th day (after invoice due date) |
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