Manager at Lynn Group

Job Description

• The LYNN Naturals Manager is the heartbeat of this mission,ensuring that every client interaction, team experience, and operational process reflects our commitment to wellness, beauty, and purpose.
  The Manager is responsible for the day-to-day operations of the LYNN Naturals Studio — from client relations and team coordination to brand representation and customer experience.
• This role requires both emotional intelligence and leadership skill — someone who can maintain LYNN’s calm, luxury, and empowering environment while ensuring efficiency and profitability.

Responsibilities
Customer Experience & BrandAlignment:

• Welcome every guest warmly and attentively, ensuring they feel seen, valued, and cared for.
• Uphold the LYNN Naturals standard of service — calm tone, confident presence, empathetic listening, and graceful professionalism.
• Ensure the studio ambience reflects LYNN’s brand values: clean, calm, natural, and nurturing
• Encourage clients to view their visit as an act of self-care and self-worth.
• Resolve client concerns with empathy, transparency, and confidence.

Team Management & Culture Building:

• Lead, motivate, and mentor stylists and support staff to deliver consistent, high-quality service.
• Conduct regular team check-ins and short wellness reflections to promote balance and harmony.
• Maintain clear communication, mutual respect, and a shared commitment to LYNN’s mission.
• Ensure grooming, punctuality, and professionalism across all team members.
• Foster a “purpose-driven” culture that aligns with LYNN’s broader ecosystem values.

Operations & Administration:

• Oversee daily scheduling, appointments, and client flow.
• Track inventory and ensure timely replenishment.
• Maintain cleanliness and orderliness.
• Ensure compliance with health, safety, and hygiene standards.
• Handle cash / point-of-sale operations accurately.
• Submit performance reports to the Group Operations Manager.

Marketing & Brand Representation:

• Support content creation for LYNN Naturals’ social media.
• Represent the brand at events and collaborations.
• Identify partnership opportunities aligned with LYNN’s purpose-driven values.
• Promote loyalty programs and cross-referrals with LYNN Whole Foods.

Training & Continuous Improvement:

• Identify skill gaps and organize training sessions.
• Stay updated on natural hair trends and holistic beauty practices.
• Encourage the team to embody LYNN’s tone — calm, confident, nurturing.
• Gather client feedback and use insights to improve experience delivery.

Key Performance Indicators (KPIs)

• 90%+ client satisfaction rating.
• Repeat client rate of 70% or more.
• Zero unresolved customer complaints.
• On-time opening & closing 100% of the time.
• Cleanliness & ambience audit score of 90%+.
• Monthly sales targets met or exceeded.
• Staff retention rate above 90% Adherence to LYNN tone and service standards.

Ideal Candidate Profile

• Candidates should possess relevant qualifications.
• 3 - 5 years of experience managing a beauty, wellness, or lifestyle brand.
• Strong interpersonal and communication skills.
• Poised, confident, and empathetic in client relations.
• Appreciation for natural beauty, holistic wellness, and African heritage.
• Tech-savvy and emotionally intelligent.
• Calm, organized, and purpose-driven.

Core Attributes (LynnNaturalsDNA):

• Warmth – Genuine care in every interaction.
• Balance – Calm, grounded decision-making.
• Confidence – Poised leadership and authentic presence.
• Integrity – Consistency between words and actions.
• Empowerment – Elevates others through kindness and guidance.