THE ROLE
To contribute to planning and delivery of high quality, client-focused, and value for money services pertaining to the Management Services portfolio that enable WFP to deliver food assistance to beneficiaries, in line with WFP’s strategy.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
- Contribute to the preparation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning aligned with country/regional and wider WFP’s strategies and policies to facilitate efficient and effective service delivery.
- Contribute to the development of functional annual plans, recommend longer term improvements to policies, procedures, processes, standards, and systems to mitigate risks and ensure services provided support WFP’s strategic objectives.
- Perform functional analysis using data-driven approaches to contribute to the collection of relevant insights to support efficient planning and improved decision-making.
- Maintain partnerships with WFP’s internal and external stakeholders, other UN agencies and government entities to strive for efficiency and optimisation of cross-functional processes.
- Assess performance of existing resources and recommend new solutions aiming at efficiency, cost-effectiveness, and timeliness of operations and services.
- Support and monitor the execution of contracts to ensure value for money and optimal resource allocation and escalate any issues to more senior staff.
- Follow standard emergency preparedness and response practices to support WFP to quickly deploy the needed resources to affected areas.
- Identify gaps and provide suggestions for improvements to services and facilities related to Occupational Safety and Health (OSH).
- Support a culture of environmental sustainability by role modelling actions that drive sustainability in all activities.
- Utilise digital tools and applications to their fullest potential, collaborating with technical experts to effectively adopt and adapt innovative technologies, thereby enhancing operational workflows and customer service.
- Contribute to the preparation and implementation of UN Reform related inter-agency initiatives to achieve cost savings and enhance service quality.
- Conduct field missions to support operations and identify gaps and propose solutions in the relevant services or products of responsibility.
- Guide and supervise more junior staff, serving as a primary resource and assist them with more complex analysis and queries.
- Contribute to capacity building activities for WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.
QUALIFICATIONS AND EXPERIENCE
Education: Advanced University degree in Business Administration, Public Administration, Political Science, Finance, Accounting, Economics, Human Resources Management, Engineering (Civil, Mechanical, Industrial) or other relevant field relating to office management and administration,
OR
First University degree with additional years of related work experience and/or training/courses in Business Administration, Public Administration, Political Science, Finance, Accounting, Economics, Human Resources Management, Engineering (Civil, Mechanical, Industrial) or other relevant field relating to office management and administration.
Experience: Two or more years of progressively senior level managerial experience post advanced degree or 5 years of progressively senior level managerial experience post first degree in the relative business stream with experience in general administrative and management services.
Language: Fluency (level C) in English language and the duty station’s language, if different.
Knowledge and Skills:
- Has Expertise in resource planning, budgeting, and allocation to support operational efficiency.
- Has familiarity with Occupational Safety and Health (OSH) standards and practices.
- Has excellent stakeholder engagement and partnership-building skills, including with UN agencies and governments.
- Has experience in effective conflict resolution and team cohesion management.
- Has experience in performance management, including setting goals, monitoring progress, and providing feedback.
- Has the capacity to collaborate across functions and organizations to optimize processes.
- Has commitment towards environmental sustainability in service delivery.
- Has experience in one or more Management Services lines of business (for example management of assets, facilities, fleet, travel, or other).
- Has experience working with teams across different functional areas.
- Has experience in working with data-related concepts and tools and leveraging data-driven insights for improved decision-making and business outcomes.
- Has demonstrated the ability to provide guidance and instruction to staff within area of expertise.
MORE ABOUT YOU:
- Commitment to humanitarian values: Motivation to support WFP’s mission of ending hunger and strengthening operations.
- Personal qualities: Integrity, adaptability, problem‑solving, and ability to thrive in complex environments.
- Teamwork and collaboration: Experience working across diverse teams, respecting cultural differences, and coordinating with multiple stakeholders.
- Efficiency and innovation: Ability to streamline processes, improve systems, and ensure compliance with organizational standards.
- Learning and growth: Willingness to continuously develop skills and adapt to evolving operational needs.
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