Maintenance Supervisor at The Providence Hotel

The employee is aware that s/he works as part of a TEAM.  As TEAM is not only defined the department but the entire hotel.  Successful team members work TOGETHER, not against each other;  e.g. experienced team members support/ help inexperienced team members.

• The employee is aware that the one and only purpose of his task it to meet and exceed the needs of the external customer, the GUEST!
• The employee is aware that s/he represents the image of the hotel and thus, has to behave in such a manner, that no negative image will be reflected on the hotel and corporations.
• This can be achieved through technical knowledge of the specific job, however, most of all through ATTITUDE towards the GUEST and also towards the internal customer, COLLEAGUES, DIRECT REPORTS, MANAGERS and PEERS.
• ATTITUDE towards guest, colleagues, direct report and managers is not limited to conversation only (direct contact), but more through indirect contact (gesture, body language, appearance, grooming, behaviour, etc.).

Purpose of Job:

• To support the MM in the performance of all these daily duties and to provide all necessary assistance and information in order to enable him to perform his duties most effectively. 
• To assume fully his responsibilities during his absence from office.

Essential Functions/ Success Profile

Working with Others

Exceed Customer Expectations

• Anticipate and take action to meet and exceed others needs and expectations continually search for ways to increase customer satisfaction thrive on providing service to others

Communicate with Others

• Speak clearly and listen effectively one-on-one and in group settingspossess basic writing skills

Demonstrate Team Spirit & Cooperation

• Enjoy working with others to achieve common goals and objectives display upbeat attitude, even under pressure volunteer as needed to help ensure team success

Act with Professionalism & Integrity

• Conduct business respectfully ethically, and honestly value the diverse background of others

Taking Responsibility

 Take Ownership

• Be personally accountable for achieving results in a timely fashion and commit to follow-uptake ownership of both positive and negative outcomes of work performance resolve problems without blaming others

 Learn, Develop, & Adapt to Change

• Actively pursue self-development; learn from experience; modify behaviour based on feedback demonstrate flexibility in handling change, unclear situations, shifting priorities, and new job requirements

Learn, Develop, & Adapt to Change

• Work without close supervision use good judgment make sure tasks are completed on time, without error, and up to quality standards
• Prioritize activities based on time and attention needed for completion

Attend to Detail

• Ensure all job duties are performed with care and attention to detailpersonally check work to ensure accuracy understand how the details affect the big picture

Delivering Results

Demonstrate Functional Excellence

• Possess, apply, and continually develop the specific technical knowledge and job skills/requirements needed for effective job performance

Commit to Quality

• Ensure high quality, excellence, and value in work processes and outcomes produced with a commitment to meeting or exceeding standards

Follow Policies & Procedures

• Perform job tasks based on established policies and procedures interpret and apply policy correctly in all situations

Take Direction

• Follow instructions with flexibility to shift priorities upon request accept direction with a positive attitude and sense of urgency understand and respect chain of command

Multitask

• Shift back and forth efficiently between two or more activities, balancing priorities effectively

ENERGY PRESERVATION

• Motivates and inspire others
• Takes ownership
• Drives continuous improvement
• Demonstrates financial acumen

Main Duties/ Tasks:

• Supervise all repairs and maintenance work in the property and projects.
• Follow up preventive maintenance schedule and update all records.
• Responsible for maintaining safety in the property to protect the guest, staff and equipment.
• Coordinate with store keeper to maintain adequate stock of spare parts and material for all property equipment.
• Responsible to conduct of training session for the staff in electrical/ mechanical safety and energy plan.
• All records and logs related to operation, maintenance and safety check to be updated and acknowledge by MM.
• To check wastage and ensure optimum usage of material in the operation
• To observe and report energy wastage
• To assist the MM in every aspect of the operation as requested
• To supervise technicians under his responsibility for performance, quality of workmanship and attendance at work
• To prepare weekly work schedules in accordance with workload and priorities for the approval by the MM
• To monitor attendance at work, cleanliness of uniforms of all employees working in guest areas and job performance
• To perform, at least twice weekly, routine inspection of all engineering operational areas (plant-rooms) and report any equipment malfunction to the MM
• To control and verify all Maintenance logbook entries
• To ensure all safety regulations are being strictly observed
• To monitor implementation of all energy conservation procedures and report any irregularities and noncompliance to the MM
• To check timely completion of maintenance requests paying particular attention to guest related jobs
• To control and maintain necessary spare parts stocks for all equipment and systems
• To control and maintain necessary tools and consumable materials
• To report to the MM any abnormal conditions noticed at any time with life safety related equipment or installations
• To supervise the employees in the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operations Manuals
• To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled
• To ensure that all employees have a complete understanding of and adhere to the Hotel’s Rules and Regulations
• To ensure that all employees have a complete understanding of and adhere to the Hotel’s Policy relating to Fire, Hygiene and Safety
• Carry out any duties as specified and request by MM.
• Mange day to day operation in the absence of MM.

Other Duties/ Tasks:

• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To ensure that all employees have a complete understanding of and adhere to the Hotel Employee Rules and Regulations.
• To ensure that all employees provide a courteous and professional service at all times.
• To undertake duties of the Duty Manager as dictated by Hotel’s Duty Managers Roster.
• To adhere to Company and Hotel rules and regulations at all times.
• Ensure that incidents/ accidents are reported without any delays
• Ensure that QHSE – FSMS related training programs are executed identify training requirements of employees and coordinate with concerned trainers (internal) to execute training 
• Ensure that QHSE – FSMS related records are maintained and updated participates in incident investigation process
• Plans and coordinate with OH&S officers to conduct mock drills with respect to Occupational health & safety

Occasional Duties/ Tasks:

• To report any equipment failures/ problems to the Maintenance Department
• To pass any maintenance requests to the Maintenance Department
• To participate in any Training/ Developments schemes as recommended by senior management
• To assist the Duty Manager in any task outlined/ detailed by him/her
• To comply with any reasonable request made by management to the best of your ability

Shifts, Vacation & Days Off

• Working hours:    Morning:    08:00 hours - 17:00 hours or as per schedule    
• Afternoon:    15:00 hours - 24:00 hours or as per schedule    
• Night:    23:00 hours - 08:00 hours or as per schedule    
• Shifts may vary depending on the business demands!    

Day Off:    1 ½ days off per week, this may change on a weekly base!    

Vacations:    

• Vacation requests must be handed minimum one month prior to the vacation, unless personal circumstances hinder this
• Vacation approvals are on the discretion of the department head, HR department and General Manager
• Vacations demanded by the department head on the basis of business requirements are to be taken

Personal Requisite

• Language:    Fluent in English, multilingual ability preferred.
• Education:    High School diploma, Mechanical Engineering and/ or electrical engineering certificate
• Experience:    7 to 10 years’ experience in overall operation
• Computer knowledge:    MS Office applications other software as required

Personal appearance:    The uniform should be worn with pride and dignity.

The uniform must be kept clean, tidy and well maintained. 

Any careless use, wilfully or negligently, will be the sole responsibility of the employee, which will have to cover all expenses related to the repair/ replacement or additional cleaning outside the regular one.
The personal appearance according to the  Hotel standard must be adhered to at all times.