Maintenance Manager (Project) at Hilton Worldwide

About the job

• Maintenance Manager is responsible for the management of activities within the department, ensuring the standards and objectives of the department are implemented and maintained in equipment operation, staff management, and product quality to meet and exceed guest expectations. As an Engineering Team Member, you would also be called when needed to multi-task in other sections.

What will I be doing?

As Maintenance Manager, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Maintenance manager will perform the following tasks to the highest standards

• Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
• Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
• Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
• Communicate with Government agencies to ensure full compliance with statutory regulations
• Prepare Capital and Repairs and Maintenance budgets for Engineering
• Perform daily checks around the hotel
• Conduct lift emergency release procedures as required
• Diagnose, maintain, and repair mechanical equipment within the hotel
• Ensure good relationships are built with internal and external customers
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
• Develop, implement, and direct all emergency programs
• Develop, implement and manage energy conservation programs for the property to minimize expenses
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
• Perform special projects and other responsibilities as assigned
• Identify and introduce environmentally-friendly systems and equipment
• Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
• Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation.

Technical Knowledge Requirements

• Extensive knowledge in Repair & Maintenance and Energy management skills
• Extensive knowledge in guest room maintenance program and public area maintenance
• Extensive knowledge in preventive and periodic maintenance program of all MEP equipment’s, irrigation, landscaping, pool, health and recreation facility equipment
• Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water treatment, heat exchangers, calorifiers and refrigeration equipment’s
• Thorough knowledge of plumbing and electrical systems, power, water, LPG and steam related systems
• Knowledge of HVAC, Power distribution and BMS systems
• Knowledge in fire and safety equipment’s and fire and safety standards
• Knowledge of hygiene, health & safety aspects
• Knowledge in major Audio Visual system for conference area is preferred
• Knowledge in CCTV, security, guest room electronic door lock system
• Advanced knowledge and experience with maintenance, service and repairs all equipment
• Must be well acquainted with the emergency procedures i.e. fire, bomb threat, medical and power failure

What are we looking for?

• A Maintenance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

What are we looking for?

• Engineering Degree or its equivalent. Preferably a degree in Electrical or Electromechanical Engineering.
• Previous Hotel experience is preferred with atleast 1year managerial experience.
• Display of comprehensive computer skills
• Take full responsibility for the Engineering function in the absence of the Chief Engineer or the Assistant Chief Engineer, making decisions and communicating results to other department heads to ensure the dept. provides a seamless service at all times
• Knowledgeable in the management of the day-to-day activities of an Engineering team
• Great organizational and problem solving skills with emphasis on “people management"
• Ability to train, motivate, evaluate, mentor and direct Team members
• Ability to take a customer focused decision independently, whilst remaining cognizant of all management principles
• Effective negotiation and analytical skills, detail oriented and customer oriented approach
• Experience in office procedures, ordering materials, record keeping systems, applicable building laws, building construction, blueprint reading, etc.
• Continuously suggest new concepts and improve existing processes that will benefit revenues, costs and guests’ and associates’ satisfaction
• Learn new technology with ease
• Knowledge in overall condition of the building structure(s), related systems, and equipment offering prudent, cost effective proposals for maintaining these systems.
• Access and input information via the computer and generate required reports.
• Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• First Aid
• Qualification in engineering field
• Can be requested to be “Must be stand by” for round the clock operation
• Physically fit for performing various hazards (fit for performing tasks outdoors) incl. a variety of physical conditions, such as proximity to moving mechanical parts, electricity, working on scaffolding and high places, exposure to high heat or exposure to chemicals
• Requires manual dexterity to use and operate all necessary equipment.
• Able to perform ‘HANDS-ON’ work as and when required. Must be well acquainted with the emergency procedures i.e. fire, bomb threat, medical and power failure.