Lounge Supervisor at Swift Consulting

Job Description

• Responsible for supervising all aspects of the lounge for its smooth operation on a daily basis.
• Responsible for delegating tasks to all the lounge personnel and ensuring that the responsibilities are completed in a timely manner.
• Oversee staff performance to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required. Ensure personal and food hygiene and housekeeping standards in the lounge food service areas and kitchen are adhered to, per the company and legal requirements.
• Manage a team of service, cleaning, and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) in close collaboration with the lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth lounge operation service Client & Guest Care
• Create a culture of guest focus, gracious hospitality, and service excellence: to be the presence and ambassador for hospitality with everyone
• Lead the team by example, interacting with guests and being present in the Lounge
• Make contact; Engage with as many guests as appropriate and possible, to ensure a great experience and provide warmth, professionalism, and reassurance
• Deliver business strategy as advised by Lounge General Manager.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND or OND qualification with 2 - 3 years work experience.