Locum Quality Assurance Officer at Integrated Health Care Limited

Job Description
Quality Monitoring and Compliance:

• Monitor healthcare providers and internal processes to ensure compliance with national healthcare regulations (e.g. NHIS, HMIS, NAFDAC standards).
• Conduct regular audits and evaluations of clinical and operational processes.
• Review patient care records to ensure they meet defined standards.

Policy and Procedure Development:

• Assist in the development, review, and implementation of quality assurance policies and procedures.
• Update internal QA manuals and documentation in line with regulatory changes.

Data Analysis and Reporting:

• Collect, analyze, and report data on service delivery outcomes, including patient satisfaction, adverse events, and claims audits.
• Generate QA performance reports and present findings to management.

Provider Network Evaluation:

• Participate in accreditation and periodic assessments of hospitals, clinics, and other healthcare providers within the HMO’s network.
• Provide feedback and recommendations to providers for quality improvement.

Risk Management:

• Identify and report potential risks to patient safety or service quality.
• Assist in root cause analysis of complaints, errors, or adverse events, and suggest corrective actions.

Staff Training and Support:

• Support training and sensitization of internal staff and healthcare providers on quality standards, protocols, and best practices.
• Guide healthcare providers in implementing corrective actions.

Client and Provider Relations:

• Address and resolve quality-related complaints from enrollees and providers.
• Liaise with healthcare providers to ensure standards of care are upheld.

Temporary Support Duties:

• Fill in for permanent QA staff during absences or peak periods.
• Provide continuity in QA activities during staff transitions.

Requirements

• An MBBS with minimum of 3 years cognate experience in similar position. Knowledge in the managed health care industry is an added advantage.