Loan Recovery Agent(Hausa Speaking) at Outcess Solutions Nigeria Limited

Salary: Fixed & Variable Pay.

HMO Coverage

RESPONSIBILITIES

• Contact customers who owe money.
• Negotiate payment plans.
• Investigate and resolve discrepancies in payment accounts.
• Keep track of assigned accounts.
• Follow up customers for debt recovery.

Plan a course of action to recover outstanding debts

REQUIREMENTS

• OND/HND/Bachelor’s degree in Mass Communication or other related fields.
• Not more than 34 years of age
• 1 - 3 years of work experience
• Relevant experience in Customer Service is an advantage.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

.MUST BE ABLE TO SPEAK AND UNDERSTAND HAUSA LANGUAGE.