Lending Manager at Michael Stevens Consulting

Location: Port Harcourt, Rivers

Job Descripton
Profit & Financial:

• Design, implement and monitor a mortgage & small business lending marketing and business plan, and subsequent achievement to the goals set by the Area Manager.
• Monitor and analyse portfolio growth, sales, service, credit quality, ROI, MFI and expense results for the portfolio.
• Identify and implement corrective activity where performance gaps exist within budgeted targets.
• Generate opportunities for sales specialists.
• Maximise the visibility of the brand throughout the region by actively and positively promoting the company at public events

Customer/Service:

• Provide options for appropriate solutions to customer needs.
• Support improvement and monitor the relevant customer service / customer satisfaction outcomes for the portfolio.
• Provide effective feedback to operational, segment and risk areas via Regional Support Leader on issues that have an impact on that area of Suncorp’s business.
• Contribute to continuous improvement activity within your team and the region.

Risk:

• Ability to identify an acceptable level of lending risk, in line with Suncorp’s risk appetite statement, and to maximise profit from that transaction.
• Support and demonstrate a risk management culture in line with setvalues
• Proactive identification and escalation of risks and issues related to your role responsibilities & captured as a service request in Ignite.
• Adherence tocomplaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Ensure a safe environment that allows all staff across the Bank the ability to escalate and discuss issues and risks with their Leader or LOR.

Requirements

• Candidates should possess a Bachelor's Degree with maximum of 10 years work experience.