Learning Support Intern at Tuteria

Salary: N80,000

Duration: 1 year

Key Responsibilities:

• Provide prompt and friendly support to users, including teachers, students, and parents, through various communication channels (email, chat, phone). 
• Address inquiries, troubleshoot technical issues, and resolve concerns to ensure a positive user experience.
• Develop a deep understanding of our Edtech platform, including its features, functionalities, and best practices. Stay updated on product updates and improvements.
• Assist in the onboarding process for new users by guiding them through platform setup and helping them navigate key features. Create user-friendly guides and tutorials.
• Collaborate with our technical team to investigate and resolve technical issues reported by users. Document and track reported issues to ensure timely resolution.
• Gather user feedback and suggestions to identify areas for improvement. Summarize and report feedback to the development and product teams.
• Analyze user data and trends to identify common issues and potential improvements. Provide insights and recommendations based on data analysis.
• Contribute to the creation of training materials, knowledge base articles, and FAQs to support self-help resources for users.
• Assist in testing new features and updates before they are rolled out to users to ensure a bug-free and user-friendly experience.

Qualifications:

• Currently enrolled in a Bachelor's in Education, Instructional Design, or a related field.
• Experience in customer service
• Strong passion for education and technology.
• Excellent communication and interpersonal skills.
• Tech-savvy with the ability to quickly learn and navigate software applications.
• Problem-solving skills and attention to detail.
• Customer-focused attitude with a commitment to providing exceptional support.
• Ability to work independently and as part of a team.
• Proficiency in using office software tools (e.g., Microsoft Office, Google Workspace).

What We Offer:

• Valuable experience in the Edtech industry.
• Opportunity to work with a passionate and dynamic team.
• Hands-on learning and skill development.
• Flexible work hours.
• A friendly and inclusive work environment.