Lead ITR Commercial Excellence Manager at GE - General Electric

Ref No: R3598054
Location: Victoria Island, Lagos
Category: Services

Job Description Summary

• This role will be responsible for maintaining a consolidated ITR sales pipeline with associated analytics, in partnership with the supporting functions. He/she will ensure the standard processes with rigor so that data is shared quickly, is easily understood, and is trusted.

Roles and Responsibilities

• Maintain services opportunity pipeline and associated analytics for pipeline, forecasting and demand planning.
• Maintain the Commercial Bowler Metrics - track and monitor team Key Performance Indices; highlighting and promoting actions for pivoting were necessary
• Work closely with the Operational Excellence Leader to align on improvement efforts across the ITR landscape
• Support Sales Team with tools respect to NEX and Outage Data Accuracy and maintain defects dashboards.
• Drive lean and continuous improvement efforts to advance Commercial Excellence whilst collaborating with the Lean Leader
• Support Sales Team with respect to Outage deep-dive and installed base coverage to anchor opportunities in the space.
• Run and own all reports necessary in respect to Pipeline, Entitlement vs Participation, etc. This includes planning and budgeting activities for the ITR service space.
• Conduct and support Commercial Audits as needed – support with investigation & ultimate resolution of NCRs as needed.
• Drive process rigor - understand and enforce adherence to processes and procedures such as the R Process, ITO Handover Process, POA Signatory Process.
• Co-ordinating of commercial training sessions for the Region
• Active participation in the NEX Design Review Board to improve the NEX Tool as well as UAT & roll-out of other commercial tools
• Support Sales teams to achieve commercial metrics, including but not limited to Commitment, Order and CM

Required Qualifications

• Bachelor's Degree in Sales, Engineering, Business Administration or related field
• 5+ years’ experience in  business operations, sales, sales operations, Finance or quality
• Team oriented – ability to motivate and work well with diverse, cross-functional teams
• Strong analytical & process improvement skills
• Excellent presentation and communication skills

Desired Characteristics:

• Demonstrated ability to analyze and resolve problems. Ability to document, plan and execute programs
• Solution driven with great attention to detail
• Excellent interpersonal & facilitation skills
• Ability to effectively lead in a non-hierarchical, matrix management skills with ability to influence at all levels of the organization
• Ability to leverage understanding of GE's and customer financial drivers/needs to drive solutions.
• Established Project Management Skills