Lead Contract Performance Manager at GE - General Electric

Job Description Summary

This job entails the management of assigned customer portfolio through the planning, execution and closeout of parts and services projects with the sole aim of achieving profitability for GE and customer satisfaction. It requires collaboration with internal and eternal stakeholders to achieve the above aim.
The candidate will also support the commercial drive to expand the opportunities within the assigned customer portfolio.

Roles and Responsibilities

• Perform in the role as the interface between the customer and GE.
• Own and coordinate the profitability of assigned customer portfolio
• Coordinate the shipment of gas turbine and other parts as per customer contract terms.
• Plan and execute gas turbine maintenance and troubleshooting services per GE standard requirements and the terms of the customer contract/ purchase order.
• Coordinate project closeout per GE standard requirements
• Oversee the issuance of customer invoices and collection of cash per the terms of the contract and invoices.
• Support sales and commercial team in generating more commercial opportunities for the company.
• Support manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address and resolve customer operational and commercial issues.
• Uses technical experience and analytical thinking.
• Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Collaborate with manager to deliver immediate and overall business objectives.

Required Qualifications

• Bachelor’s degree from an accredited university in any field of engineering.
• At least 5 years of experience working in the power generation sector. Team leadership experience will be an advantage
• Understanding of project management methodology will be an advantage

Desired Characteristics

• Strong character and ability to work under pressure.
• A good understanding of GE gas turbine technology and power generation operations.
• High competency in the use of Microsoft office packages especially excel and PowerPoint.
• Demonstrated ability to analyze and resolve problems.
• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Demonstrated ability to lead a team