1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
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We are seeking a dedicated and detail-oriented L1 Technician to join our IT support team. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.
Key Responsibilities:
Respond to and resolve technical support requests via phone, email, or in-person.
Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and software applications.
Assist with network connectivity issues and basic network troubleshooting.
Document and track support requests and resolutions in the ticketing system.
Escalate complex issues to higher-level support teams as necessary.
Provide excellent customer service and maintain a positive user experience.
Qualifications:
High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Basic understanding of computer hardware, operating systems, and software applications.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Prior experience in a technical support role is preferred but not required.
Benefits:
Opportunities for professional development and growth.
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