Key Account Manager, South-South Region at Airtel

Responsibilities
Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:

• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector
• Create opportunities to run presentations of Airtel Corporate products to sector of assignment
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth. 
• Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector
• Grow (upsell/cross-sell) the usage of Corporate products in the allocated sector.

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:

• Drive the sale and activation of the above products across the sector.
• Maintain and manage database of all Corporate customers in your sector
• Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS.

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:

• Monitor the activities of competition and develop or recommend counter measures to win competition.
• Report various CUG packages by competition and customers' special promotional activities

Responsible for the day-to-day management of all customer’s concerns and enquires:

• Develop good relationship management processes with both existing accounts and prospective customers.
• Liaise with support teams to ensure prompt and adequate resolution of all customers’ complaints.

Responsible for the weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment:

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly.

Responsible for Revenue Assurance:

• Encourage all existing customers to pay their bills timely to avoid barring.  
• Reduce debt portfolio and churn within sector.
• Escalate all price review and service quality issues to avoid churn

Qualifications
Educational Qualifications:

• A University Degree in Business Administration, Marketing or related course.

Relevant Experience & Functional / Technical Skills:

• 8 - 10 years’ experience in manager level, preferably in middle FMCG, Consumables & telecom
• 8-10 years’ experience in managing Key Accounts
• Adequate product knowledge to sell value to customers
• Presentation Skills 
• Relationship Management
• Analytical Thinking
• Proficiency in MS Office.

Other requirements:

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail
• Excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization.