Jobs at Airtel

Responsibilities
Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:

• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector
• Create opportunities to run presentations of Airtel Corporate products to sector of assignment
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth. 
• Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector
• Grow (upsell/cross-sell) the usage of Corporate products in the allocated sector.

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:

• Drive the sale and activation of the above products across the sector.
• Maintain and manage database of all Corporate customers in your sector
• Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS.

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:

• Monitor the activities of competition and develop or recommend counter measures to win competition.
• Report various CUG packages by competition and customers' special promotional activities

Responsible for the day-to-day management of all customer’s concerns and enquires:

• Develop good relationship management processes with both existing accounts and prospective customers.
• Liaise with support teams to ensure prompt and adequate resolution of all customers’ complaints.

Responsible for the weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment:

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly.

Responsible for Revenue Assurance:

• Encourage all existing customers to pay their bills timely to avoid barring.  
• Reduce debt portfolio and churn within sector.
• Escalate all price review and service quality issues to avoid churn

Qualifications
Educational Qualifications:

• A University Degree in Business Administration, Marketing or related course.

Relevant Experience & Functional / Technical Skills:

• 8 - 10 years’ experience in manager level, preferably in middle FMCG, Consumables & telecom
• 8-10 years’ experience in managing Key Accounts
• Adequate product knowledge to sell value to customers
• Presentation Skills 
• Relationship Management
• Analytical Thinking
• Proficiency in MS Office.

Other requirements:

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail
• Excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization.

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About the Role

• The purpose of the job is to lead and optimize end-to-end warehousing, logistics, customs clearance, inventory, and asset management operations, ensuring the timely availability of CAPEX and OPEX materials to support network deployment, commercial operations, and business growth objectives.
• The role is responsible for driving inventory efficiency, cost optimization, regulatory compliance, warehouse governance, and continuous process improvement across the supply chain network

Responsibilities
Optimized inventory & Asset Utilization- Accurate inventory, optimized asset utilization, minimal ageing, obsolete, and excess stock:

• Lead warehouse and inventory management across all locations. 
• Maintain inventory accuracy, visibility, and control. 
• Optimize warehouse capacity and material handling processes. 
• Manage CWIP, aged inventory, and asset lifecycle performance. 
• Drive inventory utilization and working capital efficiency.

Operational Excellence & Continuous Improvement- Efficient, standardized, and high-performing warehousing and logistics operations:

• Ensure timely processing of warehouse transactions and material movements. 
• Manage repair, return, and recovery processes. 
• Establish and monitor operational KPIs and service levels. 
• Drive continuous improvement, automation, and productivity initiatives. 
• Lead supply chain optimization projects.

Logistics & Material Availability - Timely availability and delivery of materials, devices, and SIMs to support business and network requirements:

• Lead nationwide logistics and distribution operations. 
• Ensure material availability across all locations. 
• Oversee demand planning, replenishment, and inventory deployment. 
• Optimize transportation performance and service levels. 
• Support business growth through effective supply chain execution.

Compliance, Governance & Customs Management -Full regulatory compliance, strong internal controls, and effective customs management with minimal business risk:

• Ensure compliance with company policies, regulatory requirements, and audit standards. 
• Lead customs clearance and import management activities. 
• Maintain robust inventory and asset control frameworks. 
• Oversee inventory verification and audit remediation processes. 
• Minimize customs-related delays, costs, and compliance risks.

Cost & Partner Performance Management - Cost-efficient operations supported by high-performing vendor partnerships and effective stakeholder collaboration:

• Optimize warehousing, logistics, and inventory management costs. 
• Manage logistics, warehouse, and customs service providers. 
• Monitor vendor performance against SLAs and KPIs. 
• Support contract management and commercial negotiations. 
• Collaborate with key stakeholders to improve supply chain performance.

Qualifications
Educational Qualifications:

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration,  Engineering, or any Numerical Sciences
• Member CIPS or Transport & Logistic Qualifications is an added advantage 
• Masters would be preferred additional qualification

Relevant Experience & Functional / Technical Skills:

• Minimum of 15 years of experience in warehousing, logistics, inventory management, and supply chain operations.
• At least 5 years in a senior leadership role managing multiple warehouse locations and logistics operations.
• Experience in telecommunications, technology, FMCG, manufacturing, or large-scale distribution environments preferred.
• Ability to innovate and deliver value to business at multiple levels will play an important role 
• Ability to manage large scale with a very wide geographical scope across Nigeria
• Ability to manage an outsourcing partner to deliver business solution