Key Account Manager at iRecruiters Africa Limited

•  The role will be responsible for nurturing and expanding existing merchant relationships to maximize revenue from current merchants, ensuring upselling and cross-selling opportunities are explored and executed. 

Key Responsibilities:

• Identify new business opportunities within existing accounts and strategize to expand the company’s footprint in the market.
• Develop and execute strategic account plans to drive growth.
• Ensure an increase in clientele base by bringing in new merchants and increasing revenue.
• Build and maintain strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products and services.
• Monitor the rate at which key merchants discontinue their engagement with the company
• Assess the contribution of key accounts to the company’s overall market share.
• Conduct regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships.
• Collaborate with internal teams, such as sales, commercials and customer support, to deliver exceptional customer experiences and meet client expectations.
• Act as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling.
• Maintain a 24hrs TAT to resolve client complaints.
• Keep track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Key Requirements:

• Bachelor's or Master’s degree in business administration, Sales, Marketing or in any related field.
• 5+ years of experience in account management.
• Basic knowledge of the payment and finance industry.
• Excellent communication skills both verbal and written.
• Strong track record of success in key account management.
• Strong interpersonal and negotiation skills.