iRecruiters Africa is a fast-growing recruitment firm, offering world-class virtual recruitment & job posting services.
Mission
To be Africa’s trusted high quality talent providers, creating value-added partnership
Read more about this company
The role will be responsible for nurturing and expanding existing merchant relationships to maximize revenue from current merchants, ensuring upselling and cross-selling opportunities are explored and executed.
Key Responsibilities:
Identify new business opportunities within existing accounts and strategize to expand the company’s footprint in the market.
Develop and execute strategic account plans to drive growth.
Ensure an increase in clientele base by bringing in new merchants and increasing revenue.
Build and maintain strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products and services.
Monitor the rate at which key merchants discontinue their engagement with the company
Assess the contribution of key accounts to the company’s overall market share.
Conduct regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships.
Collaborate with internal teams, such as sales, commercials and customer support, to deliver exceptional customer experiences and meet client expectations.
Act as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling.
Maintain a 24hrs TAT to resolve client complaints.
Keep track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Key Requirements:
Bachelor's or Master’s degree in business administration, Sales, Marketing or in any related field.
5+ years of experience in account management.
Basic knowledge of the payment and finance industry.
Excellent communication skills both verbal and written.
Strong track record of success in key account management.
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