Key Account Manager - HabariPay at Guaranty Trust Holding Company Plc(GTCO)

Job Summary

• As a Key Account Manager, you will be entrusted with a portfolio of some of our fastest-growing customers from the e-commerce sectors, across multiple countries. Your primary responsibility will be to scale and maintain the business of these companies, while helping them meet their most important business objectives.
• You will own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions. To best support your portfolio of assigned companies, you will need a deep understanding of their specific business needs as well as their broader industry.

Job Duties and Responsibilities

• Represent the voice of the customer within the company.
• Build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage our powerful product suite to meet their business objectives.
• Develop account plans for winning and expanding business within your portfolio of accounts.
• Upsell the company suite of products to your portfolio of accounts.
• Analyze internal and external datasets to gain insights for various uses.
• Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies.
• Represent the company at industry events, fairs, webinars, and demos.
• Serve on one or more product teams, using your insights from the field to inform product prioritization and product development.

Job Requirements and Qualification

• Bachelor’s Degree or equivalent in Business, Marketing/Sales, or a related technical field from an accredited university.
• 2-4 years in a customer-facing role with e-commerce experience.
• Have a sophisticated commercial sense and able to quickly understand the underlying drivers and strategy of our customers' businesses.
• Have an aptitude for identifying upsell opportunities and closing them.
• You are a strong communicator: you can write and speak clearly and compellingly and understand how to explain complex issues to different audiences.
• Have experience in a client-facing role, preferably at a technology company, with a track record of top performance.
• You are able to analyze large amounts of data, identify useful patterns, and make recommendations based on your observations.
• You are perceptive and a fast learner: you are able to quickly understand the technology that powers and able to leverage your understanding to help customers achieve their goals. A Key Account Manager understands the company’s product better than anyone else at the company.
• Experience in a payment company is preferred but not required.