Junior IT Helpdesk Officer at Sophia ERP Limited (SEL)

Key Responsibilities

• Monitor and maintain network servers and all active devices
• Manage the network Infrastructure
• Administer Active Directory, assign and update security permissions on the network according to security policy.
• Monitor system performance, IT system operations and storage utilization.
• Efficiently Install, configure and successfully deploy solutions across the network
• Manage installations, upgrades and configurations of IT hardware and software
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Maintain Technical documentation, IT policies, documentation of IT Assets, processes and procedures.
• Maintain and ensure prompt renewal of software licenses
• Manage user accounts and assets
• Prioritize and resolve User support tickets
• Troubleshoot system issues and outages
• Liaise with Vendors or stakeholders to ensure delivery of IT infrastructure according to defined specification, in good condition and record time.

Requirements

• Bachelor’s degree in computer science or related field.
• Minimum 6 months experience in role
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Knowledge of and experience with network infrastructure
• Candidate must reside in Lagos; proximity to the island is a plus