Junior Business Operations Manager at Tobams Group

Role Summary

Tobams Group is seeking a highly organized and proactive Junior Business Operations Manager to support the execution of key operational, recruitment, product delivery, and expansion initiatives across the group.

• In this role, you will work closely with the Team Lead and external stakeholders to ensure projects are delivered efficiently, internal processes are followed, and cross-functional teams stay aligned. You will also support recruitment operations, stakeholder engagement, product delivery coordination, and international expansion activities.
• This is a hands-on role suited for someone who thrives in a fast-paced environment, enjoys managing multiple workstreams, and is passionate about building systems that improve execution.

Key Responsibilities

Business Operations & Administrative Support

• Support day-to-day operations including planning, documentation, reporting, and task tracking.
• Maintain up-to-date internal documentation such as SOPs, strategy decks, project briefs, feasibility reports, and trackers.
• Track progress against internal goals, timelines, and KPIs.
• Provide administrative support to leadership and cross-functional teams to ensure smooth execution of deliverables.

Recruitment & Hiring Operations

• Support end-to-end recruitment processes across Tobams Group.
• Collaborate with team leads to develop and refine job descriptions (JDs) and role requirements.
• Coordinate with the development team to ensure application forms/pages are created and functional.
• Support job advertising and promotion across social media platforms when required.
• Manage shortlisting and applicant communication.
• Coordinate assessments: sending assessment tasks, communicating deadlines, and following up on submissions.
• Liaise with team leads to ensure timely review of assessment submissions.
• Schedule interviews for qualified candidates and coordinate interview logistics.
• Support offer management including sending offer letters, ensuring contracts are issued, signed, and properly documented.
• Coordinate onboarding processes including documentation, internal introductions, and onboarding checklists.

Project Coordination & Cross-functional Execution

• Coordinate internal projects across multiple teams (Product, Marketing, Operations, Recruitment, Partnerships).
• Support project planning by tracking deliverables, deadlines, risks, and dependencies.
• Ensure communication flows across teams to prevent delays and missed handoffs.
• Prepare meeting notes, action items, and follow-up documentation.

International Expansion & Market Research Support

• Assist in the coordination of international product launch activities (US, UK, and Europe).
• Conduct and compile market research including compliance requirements, pricing benchmarks, and fulfillment strategies.
• Support the setup and configuration of platforms for international launches (e.g., Amazon and other ecommerce tools).
• Support documentation of regional expansion strategies and feasibility studies.

Product Delivery, Inventory & Supplier Coordination

• Support coordination with suppliers and vendors to procure materials for events and projects.
• Assist with product delivery coordination across business units.
• Support inventory tracking and stock management for products such as Rare Eat and books.
• Work with relevant teams to ensure fulfillment timelines and product delivery processes are followed.

Stakeholder Engagement & Partnerships Support

• Support stakeholder engagement activities including communications, scheduling, documentation, and follow-ups.
• Assist in managing relationships with partners, collaborators, and external stakeholders.
• Support preparation of stakeholder materials, engagement documents, and presentations.
• Support grant research by identifying relevant funding opportunities aligned with Tobams Group’s initiatives.
• Assist in drafting grant requirements, summaries, and supporting documentation.
• Help coordinate internal inputs needed for proposals and reporting.

Skills & Qualifications

• 1–3 years experience in business operations, project coordination, admin support, HR/recruitment operations, or similar roles.
• Strong organizational and multitasking ability with attention to detail.
• Excellent written and verbal communication skills.
• Strong follow-up culture and ability to manage deadlines across multiple stakeholders.
• Comfortable working with business tools such as Google Workspace, Jira, and Excel/Sheets.
• Ability to conduct research and present findings clearly in reports or slides.
• Ability to work independently in a remote environment while staying accountable.