IT Support at Rainoil Limited

Description

IT Support officer plays a critical role in maintaining and ensuring the smooth operation of an organization's IT infrastructure. This includes providing technical assistance, troubleshooting issues and supporting the IT needs of end users and the organisation as a whole.

Requirements

• Second class upper BSc. in Computer science.
• Minimum of 3 years' experience.

Responsibility

• Provides robust IT platforms and infrastructure to support Rainoil's business operations
• Assists in implementing IT strategies, policies and procedures
• Plans, designs and maintains data networks and servers
• Provides technical support to users on network issues
• Administers day-to-day operations of networks and servers
• Implements LAN/WAN maintenance and management procedures.
• Establishes and maintains user accounts, profiles, file sharing, access privileges on the company intranet
• Installs, supports and maintains both physical and virtual network servers and appliances
• Oversees the day-to-day operation of computer networks within Rainoil
• Oversees the Enterprise Security application (Sophos)
• Maintains computer peripheral equipment such as scanners, printers and ensures that these are prepared and ready to be used
• Assists the Head, Information Technology in the deployment of computer hardware around the company
• Maintains logs and records of daily data communication transactions, problems and remedial actions
• Provides support and maintenance to the business' software and applications
• Creates accounts for new users in the company's active directory server and assigns access rights to software applications.
• Installs client/server applications and essential software patches, carries out any required maintenance of applications and identifies compatibility issues, escalating appropriately
• Supervises and performs hands on training for computer users and operators.
• Develops and executes company-wide disaster recovery and business continuity plans with respect to software, data and applications
• Performs the addition, removal and updates of staff data and access rights in line with the information security policy