IT Support Officer at Upbeat Centre

Job Summary

• Support team to oversee UPBEAT’s IT infrastructure and operations and provide a platform to drive process efficiency, productivity, innovation and exceptional service delivery; thereby effectively contributing to the company’s overall goals and objectives.

Principal Duties and Responsibilities

• Implement UPBEAT’s overall IT strategy and infrastructure, ensuring that the right systems, applications, controls, policies, guidelines are put in place to support the company’s day-to-day operations.
• Manage UPBEAT’s electronic data and ensure that the company’s information asset and knowledge base is adequately secured, available to the appropriate stakeholders as and when due.
• Participate in the procurement and re-order of IT systems, utilities and consumables; ensuring that the company gets value for money in all IT transactions.
• Install, configure, and maintain all computer systems, hardware, software applications, and other IT consumables and ensure that all relevant IT licenses and subscriptions are updated and/or renewed as and when due.
• Carry out preventive maintenance schedule, periodic system audit and review logs for un-authorized or questionable access and put in place appropriate measures to guarantee the integrity of the system.
• Complete and collate checklist as required
• Participate in the development and implementation of UPBEAT’s business contingency policy and plans ensuring that the business has a robust back–up arrangement to forestall any data loss and business disruption.
• Secure physical access to UPBEAT’s server room and other IT Infrastructure and ensure compliance to laid down safety and security procedures.
• Provide end-user support and training; respond promptly to all enquiries on IT related services and applications across the business.
• Monitor and manage relationship with the Software developers for Upbeat
• Monitor compliance with approved IT policies and guidelines and recommend appropriate measures to track and deal with infractions.
• Maintain a system error-log, diagnose reported problems and relay problems to the appropriate support organisations or third party vendors.
• Work with the relevant support teams to provide learning and development opportunities for the IT Unit.
• Ensure compliance with all relevant regulatory authorities relating to hygiene, fire, health and safety as well as the Company’s Health, Safety & Environment Policy.
• Maintain and keep accurate records of all IT related transactions, approvals, correspondences, memos etc.
• Prepare periodic activity report as required by the IT Manager.
• Periodic download and backup of customer information.

Person Specification

• Must be conversant with challenges associated with Sports and Gaming.
• High degree of accuracy and attention to detail.
• High degree of independence with objectivity and assertiveness.
• Approachable with good interpersonal skills and the ability to effectively interact with staff across all levels.
• Able to deal with sensitive information in a confidential manner.
• Highly analytical with excellent troubleshooting and problem-solving abilities.
• An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.

Competency and Skills Requirements:

• Knowledge of trends and developments in the Sports Gaming & Hospitality Business.
• Basic Programming & Computer Networking Skills.
• IT Security
• Database Management & Administration Skills
• Relationship Management & Negotiation Skills.
• Exceptional Communication Skills.