IT Support Officer at Phillips Consulting

Key Responsibilities:

• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Diagnose and solve hardware/software faults
• Respond to service issues and requests in a timely manner
• Repair and replace equipment as necessary
• Provide technical support across the company
• Document daily tasks, training, and support sessions to inform the department and organization, better regarding IT support needs
• Monitor the market to keep abreast of new technologies that will impact the IT industry
• Evaluate emerging technology against the existing business needs and infrastructure in a nimble and iterative manner
• Advises on issues such as maintenance of hardware assets, licensing of software, and legal obligations such as compliance with Government data protection standards.
• Establish and maintain infrastructures for keeping accurate records of and controlling IT assets and changes, carrying out tasks such as planning and managing the introduction of IT asset control.
• Conduct analyses of potential technical investments and of the investment plan in area of expertise
• Identify processes that will be improved by the application of new and emerging technologies and approaches.

Skills and Competencies & Key Requirements:

• First degree or its equivalent in Computer Science or any related discipline from a reputable tertiary institution
• Relevant professional certification will be a plus.
• Two to Three (2-3) years of cognate experience including specific experience with network infrastructure.
• Maintains a basic knowledge of risk management and IT principles
• Understanding of test-driven development.
• Understanding of how platforms integrate with other environments (e.g. network, cloud, Operating systems: Unix, MS Windows;
• Server, Enterprise LAN, Database, Operating systems, IT security administration, Good project management skills, and ability to think strategically and holistically.
• Operations, application support to various teams, department.