IT Support Officer at Norsworthy Farms & Agro Allied Industries Limited

Job Description

• To manage and maintain the network infrastructure of Norsworthy Farms, as well as the acquisition, installation, maintenance, troubleshooting and repair of computer hardware devices.
• To manage all software applications running on the hardware devices and ensure that they provide adequate support to Norsworthy Farms in order to achieve set objectives.
• Provides robust IT platforms and infrastructure to support Norsworthy Farms’ business operations.
• Assists in implementing IT strategies, policies and procedures.
• Provides technical support to users on network issues.
• Administers day-to-day operations of networks and servers
• Implements LAN/WAN maintenance and management procedures.
• Establishes and maintains user accounts, profiles, file sharing, access privileges on the company applications.
• Installs, supports and maintains physical servers and appliances.
• Oversees the day-to-day operation of computer networks within Norsworthy Farms.
• Oversees the Enterprise Security application (Sophos) for Norsworthy Farms.
• Maintains computer peripheral equipment such as scanners, printers and ensures that these are prepared and ready to be used.
• Assists the Head, Information Technology in the deployment of computer hardware around the company.
• Maintains logs and records of daily data communication transactions, problems, and remedial actions.
• Provides support and maintenance to the business’ software and applications.
• Creates accounts for new users in the company’s active directory server and assigns access rights to software applications.
• Installs client/server applications and essential software patches, carries out any required maintenance of applications and identifies compatibility issues, escalating appropriately
• Supervises and performs hands on training for computer users and operators.
• Develops and executes company-wide disaster recovery and business continuity plans with respect to software, data and applications.
• Performs the addition, removal and updates of staff data and access rights in line with the information security policy.
• Provide HR support where necessary.

Job Requirements

• Candidates should possess a Bachelor's Degree / HND qualification.
• 2 - 3 years work experience.