IT Support Officer at African Industries Group (AIG)

Job Description

• We are seeking a proactive and technically skilled IT Support Officer to join our team in Apapa.
• The ideal candidate will be responsible for providing end-user  technical support, maintaining IT systems, troubleshooting hardware and software issues, and ensuring the smooth operation of the organization's IT infrastructure.

Key Responsibilities

• Provide first-line technical support to end users for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve system, network, and application issues promptly.
• Support user account administration, email configuration, and access management.
• Perform routine system maintenance, updates, and backups.
• Monitor IT infrastructure to ensure optimal system performance and security.
• Maintain accurate records of IT assets, support requests, and resolutions.
• Liaise with vendors and service providers when necessary.
• Ensure compliance with the organization's IT policies and procedures.

Requirements

• Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Minimum of 4 years' proven experience in an IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office 365, networking fundamentals, and hardware troubleshooting.
• Familiarity with Active Directory, LAN/WAN, VPN, and basic cybersecurity practices.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.