IT Support /Network Administrator at RoseWater Partners

ROLE

• Oversees the day-to-day Operation of computer networks including hardware/software support, training, and special projects plans, designs and implements data connectivity for local area network LAN and wide area network WAN systems (including VPN).
• Maintains and updates IT inventory records
• Assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving
• Troubleshoot and repairs current software and hardware installations
• Develop and provide training to staff on effective use of equipment and software
• Assists in providing network and remote connectivity hardware/software support maintains LAN user documentation including hardware/software applications, support logs and other related information
• Researches and recommends network and server hardware and software assists in installing, designing, configuring and maintaining system hardware and software
• Analyses and troubleshoots the network logs and tracks the nature and resolution of problems monitors usage to ensure security of data and access privileges
• Installs supports and maintains both physical and virtual network servers and appliances.
• Establishes and maintains user accounts, profiles, file sharing, access privileges and security performs daily server tape backups researches, analyzes, monitors, troubleshoots and resolves server or data network problems
• Develops, maintains and implements network support, and archiving procedures researches and evaluates new technologies related to computer networking
• Assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support recommends and specifies the purchase of related products and services
• Keeps current regarding new hardware/software products for system enhancements
• Maintain an inventory of parts for emergency repairs
• Provides support as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.
• E-mail/Internet/ Systems Support - Establishes and maintains user e-mail accounts provides e-mail training and software support provides e-mail documentation and updates user manual as needed
• Manages anti-spam and anti-virus servers researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations
• Provides solutions to customer identified problems.

REQUIREMENTS:

• A bachelor’s degree in information technology or equivalent education/experience level is required. Must have tech support experience at operational levels with at least one year’s experience in this capacity.
• Good communication skills and the ability to work well with technical and non-technical people at all levels are essential
• Candidates with one or more recognized industry certifications CompTIA A+, Network, CCNA CISSP will be given preference and must be interested in becoming/pursuing Microsoft or Cisco or Compatible Certification within a short period of time or has started and passed at least 1/2 exams.
• The candidate must be able to proffer solutions to challenging IT Issues within the organization.
• Ability to use a computer while sitting for extended periods is common.
• Must also be able to position self to install, maintain, or exchange equipment, including under tables and desks.
• The successful candidate must be prepared to commit for a minimum of 36 months.
• Totally resourceful and trustworthy and must be between 22-30 years of age.