IT Support Engineer at Ascentech Services Limited

Industries / Sector: Telecom / ISP

Job Brief

• We are looking to hire a skilled IT Support Engineer to assist our clients with all IT related technical support issues.
• As an IT Support Engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
• You may also be required to install new software applications and train clients on proper application use.
• To ensure success as an IT Support Engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.
• Ultimately, a top-class IT Support Engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Job Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Job Requirements

• Bachelor's Degree in Information Technology or Computer Science.
• 3 - 5 years Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell.
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.