IT Support Assistant at Bible Society of Nigeria

Job Overview

• We seek a diligent and proactive IT Support Assistant to support our IT administrator in managing the organization’s IT infrastructure.
• The ideal candidate will provide technical assistance, help maintain IT systems, and ensure efficient and effective IT operations.

Key Responsibilities

• Assist in providing technical support to staff, addressing and resolving IT-related issues.
• Assist in setting up and configuring new user accounts, workstations, and IT equipment.
• Assist in conducting regular system audits and backups to ensure data integrity and security.
• Help install, configure, and maintain IT hardware and software.
• Monitor and maintain computer systems and networks.
• Assist in monitoring and managing network devices and performing regular network maintenance.
• Continuously educating users on best practices for handling ICT tools and maintaining data security.
• Maintain documentation of IT processes, procedures, and issues.
• Work closely with the IT administrator to support various IT projects and initiatives.
• To raise funds, sell BGH rooms & halls, and distribute Bibles to support the mission mandate of BSN.
• In addition to the above, you may be assigned other tasks by your supervisor as and when these tasks arise.

Qualifications

• Associate Degree in Information Technology, ND in Computer Science, or a related field.
• Proven experience in a technical support role or similar position.
• Basic understanding of IT systems, networks, and computer hardware/software.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work well in a team and follow instructions.

Preferred Skills:

• Familiarity with domain environments and common business applications.
• Basic knowledge of network security and administration.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals).