Tickora is looking for a highly computer-literate Technical Operations Assistant to join our team on a long-term basis.
We operate in the event ticketing and digital services industry. The role involves online operations, inventory management, Google Sheets, customer communication, account management, browser-based tools and daily reporting.
This is not a traditional Virtual Assistant role. We are looking for someone who is extremely comfortable using computers, learns new systems quickly, follows instructions carefully and can work independently.
Responsibilities
- Manage and update ticket inventory and operational data
- Work extensively with Google Sheets
- Monitor purchases, sales, listings and account information
- Use different online platforms and browser-based tools
- Perform account checks, sign-ups and data-entry tasks
- Manage and organize emails
- Respond to customers and users through Discord and other communication channels
- Report problems, urgent tasks and operational updates clearly
- Follow detailed guides and procedures
- Learn new software and workflows quickly
- Troubleshoot basic browser/software issues independently
Requirements
- Very strong general computer skills
- Good knowledge of Google Sheets / Excel
- Comfortable using Gmail, Google Drive and Google Workspace
- Comfortable using Discord or willing to learn it quickly
- Strong written English
- Excellent attention to detail
- Fast learner
- Good problem-solving skills
- Ability to work independently without constant supervision
- Reliable computer
- Stable and fast internet connection
- Strong communication and reporting habits
- Experience with technical support, IT, Computer Science, Engineering, online operations or similar work is an advantage, but previous ticketing experience is not required.
- Training, guides and instructions will be provided.
Workload and Availability
Please read this section carefully before applying.
This is a demanding full-time position. The expected workload is at least 60 hours per week, generally structured as:
- Monday to Friday: approximately 10 hours per day
- Saturday: approximately 5 hours
- Sunday: approximately 5 hours
- Weekend availability is required.
The schedule is operational and may vary depending on workload. There may be busy days where additional hours are required to complete urgent or time-sensitive tasks.
Do not apply if you are looking for a standard 40-hour position, a casual side job or a role with completely fixed hours.
The workload and level of responsibility are reflected in the compensation.
Long-Term Commitment
- We are looking for someone who wants to build a long-term working relationship.
- The role requires significant training and knowledge transfer. If you later decide to resign, you will be expected to provide at least 30 days' written notice and assist with the proper handover and training of your replacement.
- The final employment agreement will contain the applicable notice and handover conditions.
What We Value
We care strongly about:
- Reliability
- Communication
- Attention to detail
- Speed
- Autonomy
- Ability to follow instructions
- Ability to learn quickly
- Taking ownership when something goes wrong
- Someone who performs well can gradually take responsibility for more advanced operations and may receive salary increases and performance bonuses over time.
Candidates who successfully pass the initial screening will automatically receive a practical second-stage assessment.
Only shortlisted candidates will be invited for an interview.
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