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  • Posted: Nov 9, 2021
    Deadline: Not specified
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  • General Electric (GE) is an American multinational conglomerate corporation incorporated in New York and headquartered in Fairfield, Connecticut. The company operates through the following segments: Energy [2013 inactive], Technology Infrastructure, Capital Finance as well as Consumer and Industrial. In 2011, GE ranked among the Fortune 500 as the 26th-la...
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    IT Operations Leader - SSA

    Job Ref.: R3606475
    Location: Victoria Island, Lagos
    Level: Mid-Career
    Business: GE Healthcare
    Category: Digital Technology / IT

    Job Summary

    • As the Digital Technology site Engineer for the Sub Sahara Africa (SSA) Region, you will be responsible for the execution of IT Operational services delivered within the SSA sub-region.
    • You will also drive the innovation and cultural transformation to ensure our products and services at all GE Healthcare sites are delivering positive customer experiences.
    • The key to this role will be being passionate about understanding the Business needs of and creating strong metrics focused on outcomes.

    Responsibilities

    • Drive efficient and effective delivery of our digital workplace products and services in SSA sub-region.
    • Drive the transformation of our team culture, establishing a culture of customer obsession coupled with a business and product delivery mindset,.
    • Drive product delivery and create a continuous feedback loop to the product engineering / development teams and account managers via regional product representatives about local requirements and specifics.
    • Own local NPS (net promoter score) for all sites, driving action plans to measurably improve customer satisfaction metrics and engagement, develop and maintain a customer-obsessed mindset
    • Partner across peers to execute our broader organizational transformation.
    • Assist Business to build IT infrastructure projects from discovery, design and implementation phases.
    • Lead and operate MyTech Lounges across the sub-region, continuously innovate the customer support experience and make every touchpoint an opportunity to delight.
    • Facilitate client device lifecycle management, optimization and rationalization.
    • Proactively provide oversight for the technology in all GE Healthcare sites in SSA sub-region, including end user interactions, infrastructure needs, facility partnerships, etc.
    • Tracks and monitors program status and metrics in all GE Healthcare sites to ensure milestones are met, and internal and external delivery commitments are met.
    • Lead Associates and other product delivery employees in the SSA region. Continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a highly effective product delivery team.

    Basic Qualifications

    • Bachelor's Degree in Computer Science, STEM” Majors (Science, Technology, Engineering and Math), Business or Marketing
    • A minimum of 5 years of experience along with established leadership across the discipline and function
    • Good experience and demonstrated success in IT, working in a global organization
    • Good experience leading multi-discipline technical teams, across multiple service types
    • Experience managing budgets, including annual budget planning and managing cost challenges
    • Strong experience in customer facing roles with proven track record of customer success
    • Must be willing to travel up to 30 %
    • Must be willing to work out of an office located in Africa

    Desired Characteristics
    Technical Expertise:

    • Relevant experience in delivering technology support services and managing end-user interactions
    • Experience using Confluence, Rally, or AHA a plus

    Business Acumen:

    • Strong product mindset with focus on customer outcomes
    • Strong business analysis and problem solving skills
    • Knowledge of business and financial principles and practices
    • Working knowledge of budgets, forecasting and metrics
    • Effectively manages risk and uncertainty for self and team
    • Ability to evaluate products and processes to assure compliance
    • Measure the impact of trends (cyclical or a shift) and takes action

    Leadership:

    • Demonstrated experience leading and influencing across a complex, global matrix organization.
    • Ability to work with cross-functional teams to help build effective processes
    • Proven success with driving change in a matrix, boundary-less organization
    • Proactively identifies and removes obstacles or barriers on behalf of the team
    • Hands-on experience in driving cultural transformation

    Personal Attributes:

    • Excellent written and oral communication skills
    • Uses critical thinking skills and disciplined approaches to help leaders teams resolve issues and define solutions
    • Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks
    • Commitment, Perseverance, Passion

    Method of Application

    Interested and qualified? Go to GE - General Electric on jobs.gecareers.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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