IT Officer at Belanova Apartments and Suites

Job Description

• A warm personality, attentive, and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• They must be a self-starter, alert, energetic, responsible, and flexible.
• Responsible for the smooth functioning and coordination of vendors for GuestInternet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, , email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Anaylsison a problem.
• Must know the Network fundamentals, general network setup, and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge of Active Directory, Management, and Implementations.
• Prepare and implement Preventive Maintenance Schedulefor all IT hardware and software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
• Prepare Policies and procedures for the IT Department and the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day-to-day support.
• Able to plan, assign, and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedures relating to PCI compliance are updated.
• Maintains a system error/progress log book and deals with reported problems.
• Responsible for ensuring that ITAuditpoints are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software licenses.
• Is aware of IT SecurityPolicies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks regularly.
• Able to perform other IT or Systems-related tasks assigned by the management.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or administration.
• Strong technical knowledge of computer hardware, software, and networks within hospitality setting.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems, such as Windows, Linux, and macOS.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.